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Open for votes

Add Future Annual Consumption for Gas and Electricity to the Plan page on the app

  • July 13, 2022
  • 33 replies
  • 567 views

Jeffus
Rank 20
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A Future Annual Consumption figure for Gas and Electricity is displayed on the Plan page on the website but is not displayed on the App.

This is becoming increasingly important with the cost of living crisis as it is used by OVO when calculating direct debits. 

Also unfortunately we have seen a few instances where the Future Annual Consumption appears to very inaccurate vs actual recent usage and historical usage,  Also in some cases it appears the Future Annual Consumption is not  updating particularly quickly. 

Hence it is important these Future Annual Consumption figures are easy to find so customers can self diagnosis potential issues easily prior to contacting the OVO support team. 

 

 

33 replies

Tim_OVO
OVO Staff
  • OVO Forum Legend
  • July 26, 2022
Updated idea statusNewOpen for votes

Tim_OVO
OVO Staff
  • OVO Forum Legend
  • July 26, 2022

Thanks for posting this idea, @Jeffus 

 

It’s now open for votes and on our product team’s radar. Look out for an update on this idea soon...


Jeffus
Rank 20
Forum|alt.badge.img+5
  • Author
  • Rank 20
  • July 26, 2022

A recent example 

 

 


Tim_OVO
OVO Staff
  • OVO Forum Legend
  • March 9, 2023

Here’s one we can mark off as completed, thanks for the idea @Jeffus:

 

We've listened to your feedback and our customers can now see their Future Annual consumption within their Plan page on line 6. 


Tim_OVO
OVO Staff
  • OVO Forum Legend
  • March 9, 2023
Open for votesCompleted

Firedog
Super User
Forum|alt.badge.img+7
  • Super User
  • March 9, 2023

We've listened to your feedback and our customers can now see their Future Annual consumption within their Plan page on line 6. 

 

@Tim_OVO @Blastoise186 
On my antique Android 8 phone, the app version is 16.3.0 (last updated 12 Jan 2023) with CodePush v393. The FAC isn’t shown on the Plan page. Should I be worried?


Jeffus
Rank 20
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  • Author
  • Rank 20
  • March 9, 2023

Same here, can't see it. 

Android 10 Huawei P20 Pro

Perhaps leave open for a bit until we can be sure people can see it? 


Forum|alt.badge.img+1
  • Rank 2
  • March 10, 2023

Still not visible in the App. Version is 16.4.0,  CodePush is - (hyphen) 


BPLightlog
Super User
Forum|alt.badge.img+11
  • Super User
  • March 10, 2023

Still not visible in the App. Version is 16.4.0,  CodePush is - (hyphen) 

Yes, mines the same (on iOS) although I’m not sure that they meant to view on the app. 
It is on line 6 if you open via a browser 
 


Jeffus
Rank 20
Forum|alt.badge.img+5
  • Author
  • Rank 20
  • March 10, 2023

Still not visible in the App. Version is 16.4.0,  CodePush is - (hyphen) 

Yes, mines the same (on iOS) although I’m not sure that they meant to view on the app. 
It is on line 6 if you open via a browser 
 

It has always been on the website. 

The change was to add to the app. 


Blastoise186
Super User
Forum|alt.badge.img+9
  • Super User
  • March 10, 2023

It’s possible that the feature could be rolling out slowly via CodePush. Try keeping an eye on it for a few more days, especially after the app next gets “refreshed” at launch!


Tim_OVO
OVO Staff
  • OVO Forum Legend
  • March 10, 2023

Thanks for this feedback team I’m getting this double checked now. 


Jeffus
Rank 20
Forum|alt.badge.img+5
  • Author
  • Rank 20
  • March 10, 2023

Mine has just refreshed as well, but no sign of Future Annual Consumption. 

Will keep an eye out. 

 


Forum|alt.badge.img+1
  • Rank 2
  • March 14, 2023

Still not visible in the App. Version is 16.4.0,  CodePush is - (hyphen) 

CodePush just changed to v395 (after a very long startup wait)- but still no Future Consumption visible in the App.


Blastoise186
Super User
Forum|alt.badge.img+9
  • Super User
  • March 14, 2023

CodePush Sync is known to take a while when it does a refresh, depending on your internet speeds. That’s because it’s basically downloading half the app while doing the first refresh after a full app update.


Jeffus
Rank 20
Forum|alt.badge.img+5
  • Author
  • Rank 20
  • March 25, 2023

Still not visible in the App. Version is 16.4.0,  CodePush is - (hyphen) 

CodePush just changed to v395 (after a very long startup wait)- but still no Future Consumption visible in the App.

v396 and not there. 

 


Jeffus
Rank 20
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  • Author
  • Rank 20
  • March 25, 2023

I think this needs un marking as completed


Forum|alt.badge.img+1
  • Rank 2
  • March 25, 2023

I think this needs un marking as completed

I agree. I am also at v396, and still not visible here.

 


juliamc
Rank 20
Forum|alt.badge.img+8
  • Rank 20
  • April 14, 2023

I’ve just checked whether I can see future annual consumption on the app and I can’t! 


Jeffus
Rank 20
Forum|alt.badge.img+5
  • Author
  • Rank 20
  • April 14, 2023

I’ve just checked whether I can see future annual consumption on the app and I can’t! 

The change never actually appeared.... 


Forum|alt.badge.img+1
  • Rank 2
  • April 14, 2023

Same here  - still not visible.

Even though CodePush now 400.

Please can this be marked as not complete?


Tim_OVO
OVO Staff
  • OVO Forum Legend
  • April 18, 2023

Thanks everyone, 

 

For the moment I’ll move this back into ‘open for votes’ and chase up a response to our product team about this...


Tim_OVO
OVO Staff
  • OVO Forum Legend
  • April 18, 2023
CompletedOpen for votes

Forum|alt.badge.img+1
  • Rank 2
  • April 25, 2023

16.4.0 codepush 402  - FAC still not visible. 


Forum|alt.badge.img+1
  • Rank 2
  • June 6, 2023

Now 16.5.3 codepush 407, and at least 2 months since it was reported as implemented. Please can Tim_OVO give an update?