Skip to main content
Jeffus
Rank 20
Rank 20
July 13, 2022
Open for votes

Add Future Annual Consumption for Gas and Electricity to the Plan page on the app

  • July 13, 2022
  • 33 replies
  • 597 views

A Future Annual Consumption figure for Gas and Electricity is displayed on the Plan page on the website but is not displayed on the App.

This is becoming increasingly important with the cost of living crisis as it is used by OVO when calculating direct debits. 

Also unfortunately we have seen a few instances where the Future Annual Consumption appears to very inaccurate vs actual recent usage and historical usage,  Also in some cases it appears the Future Annual Consumption is not  updating particularly quickly. 

Hence it is important these Future Annual Consumption figures are easy to find so customers can self diagnosis potential issues easily prior to contacting the OVO support team. 

 

 

33 replies

Tim_OVO
OVO Staff
OVO Forum Legend
July 26, 2022
Updated idea statusNewOpen for votes
Carbon neutral - we need a community to get there! My green tech: Aclara SGM 1411-B smart meter, Chameleon IHD6
Tim_OVO
OVO Staff
OVO Forum Legend
July 26, 2022

Thanks for posting this idea, @Jeffus 

 

It’s now open for votes and on our product team’s radar. Look out for an update on this idea soon...

Carbon neutral - we need a community to get there! My green tech: Aclara SGM 1411-B smart meter, Chameleon IHD6
Jeffus
Rank 20
JeffusAuthor
Rank 20
July 26, 2022

A recent example 

 

 

Tim_OVO
OVO Staff
OVO Forum Legend
March 9, 2023

Here’s one we can mark off as completed, thanks for the idea @Jeffus:

 

We've listened to your feedback and our customers can now see their Future Annual consumption within their Plan page on line 6. 

Carbon neutral - we need a community to get there! My green tech: Aclara SGM 1411-B smart meter, Chameleon IHD6
Tim_OVO
OVO Staff
OVO Forum Legend
March 9, 2023
Open for votesCompleted
Carbon neutral - we need a community to get there! My green tech: Aclara SGM 1411-B smart meter, Chameleon IHD6
Firedog
Super User
Super User
March 9, 2023

We've listened to your feedback and our customers can now see their Future Annual consumption within their Plan page on line 6. 

 

@Tim_OVO @Blastoise186 
On my antique Android 8 phone, the app version is 16.3.0 (last updated 12 Jan 2023) with CodePush v393. The FAC isn’t shown on the Plan page. Should I be worried?

Noel | I have no official status; I'm just a volunteer who comes here to help other customers. My gear: Aclara SGM 1416-B Electricity-only E7 meter; Chameleon IHD3-PPMID-AAA | It may look as if I know what I’m talking about, but don’t let that fool you. |
Jeffus
Rank 20
JeffusAuthor
Rank 20
March 9, 2023

Same here, can't see it. 

Android 10 Huawei P20 Pro

Perhaps leave open for a bit until we can be sure people can see it? 

Rank 2
March 10, 2023

Still not visible in the App. Version is 16.4.0,  CodePush is - (hyphen) 

BPLightlog
Super User
Super User
March 10, 2023

Still not visible in the App. Version is 16.4.0,  CodePush is - (hyphen) 

Yes, mines the same (on iOS) although I’m not sure that they meant to view on the app. 
It is on line 6 if you open via a browser 
 

Bring me Sunshine ~ E&E {Solar PV, Battery Storage, Hybrid EV, ASHP and Home Assistant automation}
Jeffus
Rank 20
JeffusAuthor
Rank 20
March 10, 2023

Still not visible in the App. Version is 16.4.0,  CodePush is - (hyphen) 

Yes, mines the same (on iOS) although I’m not sure that they meant to view on the app. 
It is on line 6 if you open via a browser 
 

It has always been on the website. 

The change was to add to the app.