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Scask
Rank 1
February 28, 2024
Solved

Where to find OVO boiler cover details?

Hi All,

I'm pretty sure that I signed up for a boiler cover offer at the end of 2023 but for the life of me cannot find any details regarding service.

Where is the best place to look or people to contact?

Thank you...

Firedog
FiredogBest Answer
Super User
February 28, 2024

Updated on 19/05/25 by Ben_OVO

Or perhaps here:
Boiler and heating cover – we’re here to help | OVO Energy

 

How to get in touch

Looking for help with your energy? Visit the OVO Energy help and contact page.

Got a boiler and home cover question? Call 0330 102 8905.

  • If your call is urgent, use Option 1 for new faults and existing claims
  • Want to make an appointment? Use Option 2 for our services department
  • Got a question about your policy? Use Option 5 for customer service

National Gas Emergency Service: call 0800 111 999.

Other ways to contact us

  • Write to us: OVO Energy, PO Box 81429, LONDON, N17 1LD

 

I don’t think I’d recommend the last option if your boiler’s broken down 🙂

Noel | I have no official status; I'm just a volunteer who comes here to help other customers. My gear: Aclara SGM 1416-B Electricity-only E7 meter; Chameleon IHD3-PPMID-AAA | It may look as if I know what I’m talking about, but don’t let that fool you. |
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5 replies

BPLightlog
Super User
BPLightlogSuper User
Super User
February 28, 2024

Do you mean this @Scask 

https://www.ovoenergy.com/annual-boiler-service

Bring me Sunshine ~ E&E {Solar PV, Battery Storage, EV, ASHP and Home Assistant automation}
    Firedog
    Super User
    FiredogSuper UserBest Answer
    Super User
    February 28, 2024

    Updated on 19/05/25 by Ben_OVO

    Or perhaps here:
    Boiler and heating cover – we’re here to help | OVO Energy

     

    How to get in touch

    Looking for help with your energy? Visit the OVO Energy help and contact page.

    Got a boiler and home cover question? Call 0330 102 8905.

    • If your call is urgent, use Option 1 for new faults and existing claims
    • Want to make an appointment? Use Option 2 for our services department
    • Got a question about your policy? Use Option 5 for customer service

    National Gas Emergency Service: call 0800 111 999.

    Other ways to contact us

    • Write to us: OVO Energy, PO Box 81429, LONDON, N17 1LD

     

    I don’t think I’d recommend the last option if your boiler’s broken down 🙂

    Noel | I have no official status; I'm just a volunteer who comes here to help other customers. My gear: Aclara SGM 1416-B Electricity-only E7 meter; Chameleon IHD3-PPMID-AAA | It may look as if I know what I’m talking about, but don’t let that fool you. |
      Newcomer
      User100
      Newcomer
      September 29, 2024

      How do you contact OVO to report a boiler breakdown? Tried the contact number only open Monday to Friday????

      Blastoise186
      Super User
      Blastoise186Super User
      Super User
      September 29, 2024

      Try https://www.ovoenergy.com/home-services/feedback#:~:text=Call%200330%20102%208905.&text=National%20Gas%20Emergency%20Service%3A%20call%200800%20111%20999.

      Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
        Chris_OVO
        Community Manager
        Chris_OVO
        Community Manager
        October 1, 2024

        Hey @User100, 

         

        https://www.ovoenergy.com/boiler-cover you should be able to sign in to your account through this link. You can also call the team on 0330 102 8905.

         

        All the options for OVO boiler and home emergency cover can be found here. 

         

        I hope this helps! 

         

        Renewable energy jokes never get old.
        Terms & ConditionsAccessibility statement

        OVO Energy Ltd, Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ, (Company no. 06890795) registered in England and Wales.

        OVO (S) Gas Limited is registered in England and Wales (Company No. 02716495) at Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ.

        OVO (S) Gas Limited is part of OVO Group Ltd