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Where to find OVO boiler cover details?

  • February 28, 2024
  • 5 replies
  • 1719 views
S
New Member**

Hi All,

I'm pretty sure that I signed up for a boiler cover offer at the end of 2023 but for the life of me cannot find any details regarding service.

Where is the best place to look or people to contact?

Thank you...

Best answer by Firedog

Updated on 19/05/25 by Ben_OVO

Or perhaps here:
Boiler and heating cover – we’re here to help | OVO Energy

 

How to get in touch

Looking for help with your energy? Visit the OVO Energy help and contact page.

Got a boiler and home cover question? Call 0330 102 8905.

  • If your call is urgent, use Option 1 for new faults and existing claims
  • Want to make an appointment? Use Option 2 for our services department
  • Got a question about your policy? Use Option 5 for customer service

National Gas Emergency Service: call 0800 111 999.

Other ways to contact us

  • Write to us: OVO Energy, PO Box 81429, LONDON, N17 1LD

 

I don’t think I’d recommend the last option if your boiler’s broken down 🙂

5 replies

BPLightlog
Plan Zero Hero
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  • BPLightlogPlan Zero Hero
  • Plan Zero Hero
  • February 28, 2024

Do you mean this @Scask 

https://www.ovoenergy.com/annual-boiler-service

Bring me Sunshine ~ E&E {Solar PV, Battery Storage, Hybrid EV, ASHP}
Emmanuelle_OVO
Firedog
Plan Zero Hero
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  • FiredogPlan Zero Hero
  • Plan Zero Hero
  • Answer
  • February 28, 2024

Updated on 19/05/25 by Ben_OVO

Or perhaps here:
Boiler and heating cover – we’re here to help | OVO Energy

 

How to get in touch

Looking for help with your energy? Visit the OVO Energy help and contact page.

Got a boiler and home cover question? Call 0330 102 8905.

  • If your call is urgent, use Option 1 for new faults and existing claims
  • Want to make an appointment? Use Option 2 for our services department
  • Got a question about your policy? Use Option 5 for customer service

National Gas Emergency Service: call 0800 111 999.

Other ways to contact us

  • Write to us: OVO Energy, PO Box 81429, LONDON, N17 1LD

 

I don’t think I’d recommend the last option if your boiler’s broken down 🙂

Noel | I have no official status; I'm just a volunteer who comes here to help other customers. My gear: Aclara SGM 1416-B Electricity-only E7 meter; Chameleon IHD3-PPMID-AAA | It may look as if I know what I’m talking about, but don’t let that fool you. |
Emmanuelle_OVO
U
New Member*
  • User100
  • New Member*
  • September 29, 2024

How do you contact OVO to report a boiler breakdown? Tried the contact number only open Monday to Friday????

Blastoise186
Plan Zero Hero
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  • Blastoise186Plan Zero Hero
  • Plan Zero Hero
  • September 29, 2024

Try https://www.ovoenergy.com/home-services/feedback#:~:text=Call%200330%20102%208905.&text=National%20Gas%20Emergency%20Service%3A%20call%200800%20111%20999.

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Emmanuelle_OVO
Chris_OVO
Community Manager
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  • Chris_OVO
  • Community Manager
  • October 1, 2024

Hey @User100, 

 

https://www.ovoenergy.com/boiler-cover you should be able to sign in to your account through this link. You can also call the team on 0330 102 8905.

 

All the options for OVO boiler and home emergency cover can be found here. 

 

I hope this helps! 

 

Renewable energy jokes never get old.
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