When will I receive my FIT payment?

Hey ​@MAG1036, 

You should have received your summer payment by the end of August. If it hasn't made its way to you yet, don’t worry! Just reach out to the FIT team, and they’ll be happy to help you figure out what's going on.

You can call 0330 102 7421 Monday - Friday from 9am to 5pm or email via fits@ovoenergy.com.

We’d love to hear how it turns out!

Hey ​@waltyboy,

I’m glad that you’re happy with the frequency of your payments with E.ON.

We’ve always paid our FIT payments quarterly, and we’re really happy with this approach! It allows us to handle payments in larger batches, which makes things smoother for everyone. Some of my family members use this system too, and they love the slower pace. It helps them manage their finances better and makes it less tempting to spend the extra income too quickly.

In the end, it’s all about what works best for you. If you’d prefer to receive your payments faster, there are suppliers who offer that option. Overall, we’ve gotten great feedback from our members who enjoy receiving their payments quarterly, and we’re glad to hear it!

Hi ​@Chris_OVO,  thank you so much for your kind reply, although I’m not sure I fully understand your logic here.  I assume we are talking about quarterly FiT payments and NOT payments such as SEG?
 

I, too get my FiT paid quarterly, as I believe everyone does on the FiT scheme, and I like being paid quarterly, that’s not at all what I was curious about. The frequency of my payments is exactly the same as the frequency of OVO’s payments.  Once a quarter.  I don’t get mine at any faster rate, it’s not possible to get it at a faster rate, and I wouldn’t see the point of getting paid at a faster rate.  What I’m curious about is why, apparently, OVO FiT customers’ quarterly payments always have to be one quarter behind FiT customers who are with other providers.   I’ve now, today the 5th September, got in my bank my Jun, Jul and Aug FiT payment (i.e. the September reading payment), whereas OVO will continue to sit on their FiT customers’ payments for Jun Jul and Aug until November/December time, months away, as I understand things.

Being pleased to get my quarterly FiT payment within 5 days rather than a “slower paced” 3 months does not necessarily make me any more profligate than the next man.  Far from it, actually, because, on a low pensioners’ income, early receipt helps my wife and me plan our quarterly budget.  Our more rapid FiT payments still only happen quarterly, it’s just an “earlier” quarter than the OVO quarter!

OVO’s delay of FiT payments by 3 months might appear to help some of your family members “manage their finances better and makes it less tempting to spend the extra income too quickly”, but actually all that’s happening there is that they still receive a quarterly payment as I do, it’s just their quarterly payment is lagging by one quarter behind mine.  Logically, they can still splash that payment within a few minutes of getting it every quarter, just as my wife and I can with ours, or be more circumspect, whatever they wish.  The fact that it’s always one quarter behind mine has no bearing on how people manage those payments: your relatives you refer to always have one payment to come in the future and to plan for, as do I, it’s just their payment will always be one quarter older than mine.  As I understand things, anyway: the only difference is that it’s a different quarter.

I would have thought most OVO folk on the FiT scheme would prefer not to have to change from OVO to another company to have their FiT payments handled efficiently;  I feel very loyal to OVO as an energy supplier (as I mentioned earlier, I didn’t actually overtly choose E.on as my FiT provider, I was just lucky I guess they chose me when nPower withdrew as FiT providers), but if I were on the OVO FiT payment scheme I think I’d prefer to be trusted to manage my own money for myself rather than have OVO sitting on each of my payments for three months out of consideration for an assumed inability on my part to manage my personal finances, year after year, and to have it suggested that if I didn’t like it I should just try someone else.  Were I in that position I would be even more curious to know how much OVO’s bank accounts would be benefitting from all the lost interest and lost purchasing power over a few decades at the expense of hapless FiT customers.  
 

Fortunately for most people, as the wonderful FiT scheme pays regularly quarter after quarter, it’s no hugely big deal whether quarterly payments come promptly as with E.on or come three months late as with OVO. But ultimately it’s government money, not OVO’s, and it’s a lot of money to have sitting around somewhere, possibly garnering a considerable amount of interest, rather than being passed promptly and efficiently on to the customer so that individual householders rather than OVO can benefit, as surely is the aim of the FiT scheme anyway.
 

Update: 6.9.25   A rather strange reply to my informing Ovo I was awaiting payment.  “Thanks for getting in touch We’re on the case.  Dont chase”.  We may need more information.  Not sure what more information they may need.  We installed our panels 13 and a half years ago.  The two year confirmation of the panels runs out in November so it is not that.   Waiting with baited breath for the actual reply which apparently will come two days after my email.  We’ve just booked a holiday and require the funds.

​@MAG1036 please keep us updated. If you don’t hear anything back then I’d recommend reaching out to the team: Email fits@ovoenergy.com or call 0330 102 7421.

Update:  We phoned the FIT telephone number and apparently our records were not updated for payment.  This was logged as a complaint today as finally the acknowledgement of our FIT reading on 30th June was found.   We will be paid in the next 10 days or so.  Basically, if we hadn’t phoned, we would not have received payment.   I’ll let you know when payment is received.

Good morning ​@MAG1036 and thanks for letting us know.

I’m sorry to hear what’s happened here, either by human or computer error. I’m glad the team could diagnose the issue and are resolving it for you. Fingers crossed the money comes through soon and you won’t have any issues going forward.

Had a lovely chat with Bruce who confirmed the conversation in an email that we would receive payment in 10 days.  Only to have a statement generated by Ovo saying the amount and we would receive it in four weeks.  We are hoping this was automatically generated by the payment and not overriding the conversation with Bruce.  As I have said, we had panels fitted thirteen and a half years ago so not sure what has happened with our details.

It’s a bizarre case for sure ​@MAG1036. I would imagine that the communications you were sent were automated, however you could get in touch with Bruce again if you wanted to double check.

I’m glad to hear that you had good service from Bruce, and I hope this is all cleared up asap for you. Apologies again for how messy it’s been!

Just to let everyone know.  Ovo has paid the Fit for the reading sent in on 30th June on 11th September after being chased.  We had our panels installed thirteen and a half years ago.  My husband recollects that there has been some confusion about our meter some time ago but had to be prodded to contact Ovo when I noticed we had not had the payment when expected.    We really shouldn’t have to chase payment and the automatic reply to our original contact email sent under my husband’s email was pretty insulting - saying we are on the case, don’t chase!  Thank you to the forum for giving me the telephone number.  And, of course, for Bruce to make sure payment was made.