Transfer of ownership rights and generated funds from solar panels following house purchase.

I actually had a reply last week from OVO stating they have no record of any information we have provided for this property at all nothing zilch so then I instantly rang them. I was on the phone for over an hour and it appears they have found all the references, all the serial numbers for the metres the meter readings that were supplied last year the and the proof of ownership that was in writing from the previous owner stating we now own the fit system and the heat pump as it was sold as fixtures and fittings and that was it. I’ve heard nothing else since this is only been going on now for six months. It’s getting ridiculous from multi national company the customer relations is laughable .

As we speak there have been two complaints gone in over the months and I have not received any reply for the complaints at all. I’ve lost all faith in OVO to be honest and part of me is saying just cut my losses and start again with another supplier but part of me is saying I’m   six months in and it can’t be much longer can it before the registration certificate come through. I really don’t know what to do at this point how hard can it be for a change of ownership when you buy a house with a fit system installed and supply everything that was asked for last year the communication I had last year was thank you Mr Bird everything is in order as we’ve got everything we need and It should be 6 to 8 weeks before your fit number is generated.  I am at a total loss with this I honestly feel stuck between OVO and plenty of other suppliers who would have delt with this within a few months . This experience with OVO has left me speechless. I’ve never dealt with such a poor structured multinational company in all my life.

I’m looking at moving house. The new house already has 4kW of solar panels fitted and was installed under the Feed in Tariff.

We want to move and stay with OVO, the new property is not currently with OVO. What is involved with transferring the FiT and getting the meter sorted with OVO.

Thanks for any info provided

Hi @CombTech , the relevant FIT registration does not have to be with the energy supplier of the property so it could be left as-is while you sort the move and energy swap (you will need to take the current supplier initially before swapping to OVO).

As for switching a FIT registration, this can be a little cumbersome (it’s not supposed to be), you would need to get the current company to register and agree a final figure which can then be transferred to the new FIT company. 

 

Ofgem run the scheme 

Just another quick note on this @CombTech , although I’ve had my Solar PV since installation, I did move my FIT export recently .. it took a few weeks but has been quite successful and worthwhile. 

Hey @CombTech 

Glad to see one of our fab volunteers have already stopped by with some really helpful advice already, I hope that’s been helpful to you.

We’ve got a couple of other topics that may come in handy too:

If you’ve got any other questions at all, feel free to pop back anytime.

Hi

We are in the process of buying a house that has solar panels & the vendor has an FIT account with OVO.

Documentation our solicitor has received is proof of installation & ownership of the solar panels.

However, the vendor states she doesnt have any other documentation. She states she will photograph the metre and and take a reading and submit to OVO, whilst at the same time informing them that she will be leaving the property.

We have never had solar panels before and intend continuing the account with OVO for simplicity. However, we don’t know what else we need to do from our side and she doesn’t know either.

Can anyone help please.

Hi Lotusberry,

Our house is only 3 days in with Solar provided by OVO x10 panels a 5kwh inverter and a 9.5kwh battery both Gen3 GivEnergy. We had a great team erect the scaffolding, fit the panels and commission the system. It went perfectly and we are saving money on our bill already! If you go the battery route get the biggest you can afford and sign up to their battery boost tariff to save even more money.

Enjoy the journey!

Hi,

    I was fortunate enough to take advantage of the FREE green home grant in September 2024, that included 6 solar panels and a 2.49 kwh Solax inverter, along with my loft insulated and Re-boarded 🙂.

Being a OVO Customer that had a third party installer to install my Solar panels i wasn`t eligible for the OVO customer only “exclusive” SEG rate, and eventually exported my surplus energy to Scottish power @ 0.12p kwh, this was the best SEG rate I could find at the time.

For you to be able to export to the grid and get paid you need your “Export Mpan”,

it should look something like this :

Your Export MPAN number for “your new house” is: 117****149335

if the house has exported solar before you might be able to track it down using the link below:

https://www.ukpowernetworks.co.uk/who-is-my-electricity-supplier-and-what-is-my-mpan

If all goes well you should get this: 

You are now a Smart Export Guarantee customer with ScottishPower on our SmartGen tariff at a rate of 12p,

I use my Standard OVO Smart meter to monitor my exported Solar,

Good Luck 

Hey there. I went through this scenario late last year - so very recent memory. 
 

First up I’d say - nothing to worry about and it’ll all be fine to set your mind at rest.
I was bit worried about all the stuff I’d read, and having been through it - it was dead simple. 
I would even have shared the form with you if I literally hadn’t shredded it yesterday.
 

The previous owners of ours had done the ‘inform’ thing and had kindly printed off the 10 page form thingie for me to fill in  filled it in, scanned it, and sent it off to the email address on the form and all was well a wee while later  

Once you’re on the books you will end up sending meter readings from your meter (some folk have two, I only have one) and some money will appear in your account each quarter too

I found the FIT team really easy to contact and speak to when needed.  

Welcome ​@lotusberry and ​@Ksansbury to the OVO Forum, and thanks ​@Ksansbury, ​@johnr64  and ​@scoob198 for your helpful replies. I’ve awarded you all your Solar Panel badges.

​@lotusberry you can sign up to our Smart Export Guarantee (SEG) tariff, and find more info here. You’ll also find some great info in these previous Forum topics 👇

Cheers!