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Simon Beare
Rank 1
July 31, 2023
Solved

Transfer of ownership rights and generated funds from solar panels following house purchase.

  • July 31, 2023
  • 64 replies
  • 9374 views

Hello. 

How long does it take to receive change of ownership notification and more importantly given the current financial situation when will I receive the monies generated by the solar panels feed in tariff. 

I purchased my home on the 28th of February 2023 the lady I purchased from was an ovo customer and had her FIT set up.

The estate agent is now asking me on behalf of the seller when she is going to be released from ovo control. 

Thank you. 

Best answer by Abby_OVO

Updated on 20/05/25 by Emmanuelle_OVO:

We’re delighted to announce that we’re now offering solar to both OVO and non-OVO Energy customers: 
 

 

Hey @Simon Beare 

 

I’m with MarJiethelonghouse on this, as it’s definitely not an automatic process of changing the solar set up into your name, it’ll be a good idea to check that the FiT account is either in your name now (if the Change of Ownership forms have been completed), or part of the sale agreement, double check you now own the solar set up as part of the house buy, and we can get things set up so that the payments come to you.

 

Ideally, we’d expect you to have filled out the forms to have the set up moved into your name to then begin claiming payments from generation. I’ve attached the Change of Ownership forms below if you need to fill these out, but I’d recommend checking the details of the deal that was made first to be sure.

 

https://www.ovobyus.com/m/125373f9a36d2032/original/change-of-ownership-form-1-compressed-1.pdf

64 replies

Show previous replies
A
Anonymous
March 2, 2024

What a total shambles this demonstrably is. The only way to get resolution was through the Ombudsman.

The large number of people whom have had to engage the Ombudsman to resolve what is a simple administrative process (in my case a fit change of ownership) is ridiculous & a waste of everyones time & money to say nothing of the stress that individuals are enduring engaging with this debacle. 

It is totally out of control & needs to be SORTED OUT NOW!

What an embarrassment…...

 

 

T
Rank 3
TonyB-Dorset
Rank 3
March 2, 2024

For the record, @Emmanuelle_OVO , I had a message to say my previously closed complaint was being re-opened and a complaints handler would be in contact … I don’t think it will surprise anyone that nobody has been in contact. I’ll now go back to my original plan and finalise my mail to Mr Lewis to try to get a torch shone on this absolute shambles.

    A
    Anonymous
    March 2, 2024

    Good for you Tony B

    I’m sure there's a lot of people only too happy to speak up about their experience.

    Let us know.

    Thank you for your support by adding to this forum.

    Emmanuelle_OVO
    Retired Moderator
    Emmanuelle_OVO
    Retired Moderator
    March 4, 2024

    Hey @TonyB-Dorset,

     

    I’m really sorry your issue is on-going, how frustrating. I’ll ask Forum_Support to reach out today, please keep an eye on your private messages. 

    Renewable Energy? Big Fan.
    T
    Rank 3
    TonyB-Dorset
    Rank 3
    March 6, 2024

    Hey @TonyB-Dorset,

     

    I’m really sorry your issue is on-going, how frustrating. I’ll ask Forum_Support to reach out today, please keep an eye on your private messages. 


    Still had no contact. Per the Ovo complaint process, I have now sent an email to the CEO. The Money Saving Expert folks are next. And then the Ombudsman. How very unnecessary.

      A
      Anonymous
      March 6, 2024

      Hi TonyB

      The Ombudsman was a brilliant supportive service I would highly recommend.

      There must be many who have had to take this route in order to get any kind of response from Ovo - let alone a resolution. Thanks goodness for them.

      Will be happy to assist regarding highlighting this to MSE etc.

       

        M
        Newcomer
        Matty B123
        Newcomer
        April 6, 2024

        I’m glad I’ve found this post as I have inherited a solar package with my new house , I own the solar outright and have provided proof of this to OVO over six months ago who state everything has been approved for my fit but still nothing has materialised. Many emails and calls but still no response from OVO regarding my fit registration, I am speechless at the lack of customer support as I was promised completion of 6-8 weeks at the start of this nightmare . 
         Ironically the previous owner of this house highly recommended OVO so it was just a case of change of ownership of the fit but that according to OVO is very complicated 🤷‍♂️

        L
        Newcomer
        Lorna Chilton
        Newcomer
        April 30, 2024

        I bought my house on 1st September 2023 and have been trying to get the solar panel installation put into my name. After many emails and phone calls it still isn’t resolved. I have sent them everything they have asked for multiple times. It has become a nightmare. Can anyone please help? I don’t know what to do about it anymore. They are the most incompetent company I have ever had to deal with. 

        Blastoise186
        Super User
        Blastoise186Super User
        Super User
        April 30, 2024

        Hi @Lorna Chilton ,

        Unfortunately, we cannot assist with that via the Forum. Please see https://ovoenergy.com/feedback .

        Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
        N
        Rank 8
        Nick Challacombe
        Rank 8
        April 30, 2024

        Blasoise186 is not wrong Lorna, you should find that via the site that has been suggested you may be able to receive the help you need. Your conveyancer 

        may also be able to help with background information at the time of purchase.

         

        Show more replies
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