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lyeuhm
Rank 1
Rank 1
February 27, 2023
Solved

THTC / Separate Radio Teleswitch and Meter- Can I get a smart meter?

  • February 27, 2023
  • 291 replies
  • 8052 views

Hoping someone here can help because this has been an on-going battle since before OVO took over SSE and it’s gotten progressively worse recently. 

I live in a house that’s meters haven’t been checked, inspected, whatever since at least 1993.  I have two meters - one for my storage heaters and water tank, and one for standard electricity.  I’ve been trying to get this changed to either a smart meter if available OR just a standard single meter with a day or night rate. 

I have email chain(s) going on with SSE/OVO (One email chain is using @sseenergyservices.com and the other is @ovo.com hence posting here) that I seem to just be going around in circles.  I finally got through to the Electric Heating Team (EHT) about two weeks ago who changed me onto a single rate THTC tarrif, so both my standard and heating meters are at the same rate - but based on the readings that I’ve been providing, it’s still nearly 500 a month just for two storage heaters and a water tank.

Has anyone else had problems being switched to a single meter?  It’s driving me insane and I can’t change providers even if I wanted to because I’m currently bent over a barrel with an old meter system that they won’t change that no one else supports.

 

Edit: Just to add, it’s Radio Teleswitch Total Heat Total Control (THTC) to be specific.

Best answer by Emmanuelle_OVO

Updated on 16/05/25 by Emmanuelle_OVO:

 

Update on RTS shutdown:

 

As part of the RTS Project development, we are really happy to share with you our progress:

 

As you may be aware, the RTS signal that instructs some of our meters when to move to the “Off Peak Period”  will be closing down soon and we need to arrange for all of our RTS customers to have a meter exchange so they don’t lose any of their meter functionality.

 

The RTS signal will end for our customers on 30 June 2025. The period between 1 July - 30 September 2025 will then be used to close-down the RTS signal and allow us to manage any unexpected customers impacted.

 

After a very successful pilot, from the 17th June 2024 we will begin writing to our Economy 10 RTS customers to invite them to call us to arrange for their meter exchange. 

 

We are continuing to work at pace to enable the same solution for the majority of our other RTS customers and our aim is to begin writing to these customers in Aug 2024. 

 

We will continue to update you on our progress.

Hey @Noz1954,

 

I don’t know the exact figures, I’ll see if I can find out. I’d imagine a few thousand as Blastoise advised.

 

We’ve had a couple of customers on the Forum who’ve advised they have THTC set ups, would be interesting to get a conversation going. 

 

 

We’ve got an FAQ on exotic types which might have some useful information:

 

 

291 replies

Blastoise186
Super User
Super User
May 29, 2024

Just a reminder - Octopus has previously warned they don’t support THTC at all. Proceed with extreme caution. I also cannot guarantee they’ll be able to upgrade/replace such meters - OVO is the only supplier known to definitely 100% be working on this.

The move to Smart Meter based THTC will indeed make it so one meter does everything, but the Tariff won’t change - you’ll still keep it. The migration basically just gets rid of the meter spaghetti and makes things far simpler.

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Newcomer
May 29, 2024

Hi Colin

I would completely agree that it's vital that those who currently have access to periods of cheap rate electricity (overnight or otherwise) should be able to keep it. However, you don’t need two meters to achieve that anymore. Its is already possible to get cheap nighttime electricity from Octopus at 7.5p/kWh for the purposes of EV charging (and anything else you fancy doing while the car is charging) and British Gas have a tariff specifically designed for Dimplex storage heaters - can’t remember the rate. Neither of these require two meters or an RTS. In both cases the supplier communicates directly with the device (car or storage heater) via the internet. It seems inevitable that there will be more solutions like this on the way from manufacturers of the goods using the electricity. This is why, in my opinion, OVO are making a bit of a meal of the switch by trying to recreate a centralised solution that just isn’t required. 

In any case, what I actually object to is having to wait for OVO to develop a smart THTC replacement when the more simple solution that would suit me is available now. 

Blastoise186
Super User
Super User
May 30, 2024

Unfortunately however, not everyone can get off of THTC due to factors beyond OVO’s control. That’s why the industry has no choice but to develop a migration path to Smart Meters for THTC.

From what I understand, OVO would kinda prefer to not have to deal with THTC and be able to just get rid of it entirely, but alas, they sadly can’t until other issues up in Scotland are resolved first - not least transmission and distribution network issues.

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Newcomer
May 31, 2024

It would be interesting to know what the transmission and distribution network issues that impact on THTC are. Could you please explain?

Blastoise186
Super User
Super User
May 31, 2024

It’s a bit tricky as not a lot of that info is public - some stuff is restricted for reasons of National Security IIRC, on the basis of being Critical National Infrastructure stuff and I have zero access to  information related to that sort of thing.

But it ultimately boils down to limited capacity in certain areas of Scotland. Try to shove too much juice down the lines and, well, this can happen.

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Newcomer
May 31, 2024

So, are you saying that OVO wish to retain control over when storage heaters can and cannot charge as a means of managing the load on the system?

Blastoise186
Super User
Super User
May 31, 2024

Nope, not OVO. The DNO’s - such as SSEN and Scottish Power Energy Networks - and National Grid ESO ultimately dictate this stuff and OVO has practically no control over it.

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Newcomer
May 31, 2024

Wow!

Blastoise186
Super User
Super User
May 31, 2024

You should also do your own research - it’s highly recommended that you do. Relying solely on one source for everything can result in things… Not working out...

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Rank 3
June 2, 2024

Blastoise - have you heard from any of your OVO contacts as to when ‘the solution’ will be made available?  I got this from an Advisor earlier this year: “... we're working hard towards it and we might be able to offer this service from June this year [2024].”