Skip to main content
Rank 1
Lgi
Rank 1
Aug 18, 2025 2:54 AM UTC
Solved

summer and winter bills the same despite different usage??

Hi, I just noticed my charges / usage are much the same through this summer as last winter but I'm not using any heating??! I mean actual usage and charges not d.d / payment amount.  Basically around 20 per week all year round which seems high...

Emmanuelle_OVO
Emmanuelle_OVOBest Answer
Retired Moderator
Aug 19, 2025 8:55 AM UTC

If you upload some screenshots we can take a look into this further for you ​@Lgi. What I’m trying to figure out if whether it’s your charges that have increased, which might be due to a plan change & your prices increasing. Or whether your actual meter reading usage is showing as high, in which case, it might be a meter fault. 

Could you also upload a screenshot of your plan page, please don’t include any personal information. 

Let’s get to the bottom of this 🙂

Renewable Energy? Big Fan.
View in thread

4 replies

Emmanuelle_OVO
Retired Moderator
Emmanuelle_OVO
Retired Moderator
Aug 18, 2025 9:17 AM UTC

Hey ​@Lgi,

Sorry for the issues you’re having, 

Can you please upload a screenshot of the meter readings page from your online account for last winter & this summer so we can compare. I wonder if some of the meter reads are estimated? Do you have a smart meter?

This topic might be helpful:
 

 

Renewable Energy? Big Fan.
Rank 1
LgiAuthor
Rank 1
Aug 18, 2025 9:26 AM UTC

Hi, thanks for msg. Yes have smart meter but don't have a 'gadget ' and readings are not estimates,  very mysterious not sure what to do..

Emmanuelle_OVO
Retired Moderator
Emmanuelle_OVOBest Answer
Retired Moderator
Aug 19, 2025 8:55 AM UTC

If you upload some screenshots we can take a look into this further for you ​@Lgi. What I’m trying to figure out if whether it’s your charges that have increased, which might be due to a plan change & your prices increasing. Or whether your actual meter reading usage is showing as high, in which case, it might be a meter fault. 

Could you also upload a screenshot of your plan page, please don’t include any personal information. 

Let’s get to the bottom of this 🙂

Renewable Energy? Big Fan.
Abby_OVO
Community Manager
Abby_OVO
Community Manager
Aug 29, 2025 9:22 AM UTC

Hey ​@Lgi 

 

Did you manage to get to the bottom of this? Did you reach out to our Support Team for assistance?

Currently Playing: She's Electric
Terms & ConditionsAccessibility statement

OVO Energy Ltd, Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ, (Company no. 06890795) registered in England and Wales.

OVO (S) Gas Limited is registered in England and Wales (Company No. 02716495) at Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ.

OVO (S) Gas Limited is part of OVO Group Ltd