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L
Rank 1
Lgi
Rank 1
August 18, 2025
Solved

summer and winter bills the same despite different usage??

  • August 18, 2025
  • 4 replies
  • 85 views

Hi, I just noticed my charges / usage are much the same through this summer as last winter but I'm not using any heating??! I mean actual usage and charges not d.d / payment amount.  Basically around 20 per week all year round which seems high...

Best answer by Emmanuelle_OVO

If you upload some screenshots we can take a look into this further for you ​@Lgi. What I’m trying to figure out if whether it’s your charges that have increased, which might be due to a plan change & your prices increasing. Or whether your actual meter reading usage is showing as high, in which case, it might be a meter fault. 

Could you also upload a screenshot of your plan page, please don’t include any personal information. 

Let’s get to the bottom of this 🙂

4 replies

Emmanuelle_OVO
Retired Moderator
Emmanuelle_OVO
Retired Moderator
August 18, 2025

Hey ​@Lgi,

Sorry for the issues you’re having, 

Can you please upload a screenshot of the meter readings page from your online account for last winter & this summer so we can compare. I wonder if some of the meter reads are estimated? Do you have a smart meter?

This topic might be helpful:
 

 

Renewable Energy? Big Fan.
L
Rank 1
LgiAuthor
Rank 1
August 18, 2025

Hi, thanks for msg. Yes have smart meter but don't have a 'gadget ' and readings are not estimates,  very mysterious not sure what to do..

Emmanuelle_OVO
Retired Moderator
Emmanuelle_OVOSolved
Retired Moderator
August 19, 2025

If you upload some screenshots we can take a look into this further for you ​@Lgi. What I’m trying to figure out if whether it’s your charges that have increased, which might be due to a plan change & your prices increasing. Or whether your actual meter reading usage is showing as high, in which case, it might be a meter fault. 

Could you also upload a screenshot of your plan page, please don’t include any personal information. 

Let’s get to the bottom of this 🙂

Renewable Energy? Big Fan.
Abby_OVO
Community Manager
Abby_OVO
Community Manager
August 29, 2025

Hey ​@Lgi 

 

Did you manage to get to the bottom of this? Did you reach out to our Support Team for assistance?

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