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April 7, 2023
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Solis app not showing any details other than energy produced since we installed the Solis inverter?

  • April 7, 2023
  • 38 replies
  • 13155 views

Hi,

 

we recently installed the Solis inverter. However on the app it’s not showing any details other than the energy produced. We have smart meter installed as well. I don’t see the below block at all as in the user manual.

 

 

 

Best answer by BPLightlog

Take a look here @pumpkin section 4

https://www.soliscloud.com/SolisCloud%20Operation%20Manual-UserV1.0.pdf

38 replies

BPLightlog
Super User
Super User
April 7, 2023

Hi @pumpkin and welcome to this customer forum. There are a few members with your type of setup who may be able to help. The first checks are usually straightforward .. checking the position of the clamp(s) around your meter and distribution board. If these are in the wrong place or pointing the wrong way they can cause reading problems. Also your wi-fi feed. Perhaps post an image of those here (no personal details as it’s a public forum)

Whats the rest of your system? 

Bring me Sunshine ~ E&E {Solar PV, Battery Storage, Hybrid EV, ASHP and Home Assistant automation}
pumpkinAuthor
Rank 1
April 13, 2023

@BPLightlog Aftter changing some settings in the solis inverter I am able to see the data in the cloud but it looks the data is incorrect. I suspect it is showing whatever actually consumed as imported.

 

BPLightlog
Super User
Super User
April 13, 2023

On first look you don’t seem to be consuming much from the grid (top right - pylon). On that day the app shows that you imported around 2kWh  .. you can check that against what your supplier reports although the solar apps are not entirely accurate anyway. 
The system will always report what the home uses so that’s in the bottom right hand corner. 
Then top left you can see the solar array generation. 
I did find an instruction card on this a while ago .. I’ll see if I can find it again. It’s worth checking as your settings now don’t show your battery

Bring me Sunshine ~ E&E {Solar PV, Battery Storage, Hybrid EV, ASHP and Home Assistant automation}
BPLightlog
Super User
Super User
April 13, 2023
Bring me Sunshine ~ E&E {Solar PV, Battery Storage, Hybrid EV, ASHP and Home Assistant automation}
Newcomer
April 17, 2023

@pumpkin I've just moved into a property with PV's so still trying to figure things out but have a similar issue. All I can see is the current solar production.

Can you advise what settings you changed on the inverter to rectify? Thanks. 

 

Tim_OVO
OVO Staff
OVO Forum Legend
April 18, 2023

Welcome to the forum, Simon!

 

@pumpkin @BPLightlog any advice for the solar newbie @simon258 ?

 

 

Carbon neutral - we need a community to get there! My green tech: Aclara SGM 1411-B smart meter, Chameleon IHD6
BPLightlog
Super User
Super User
April 18, 2023

Hi @simon258 , do you know if there was good information prior to your move? It can depend on several things; position of sensors, inverter settings, system etc. I’d be interested what @pumpkin changed as well but the manual I posted above is a useful start. 

Bring me Sunshine ~ E&E {Solar PV, Battery Storage, Hybrid EV, ASHP and Home Assistant automation}
Newcomer
April 18, 2023

Hi @BPLightlog , no previous info at all unfortunately, however after doing some digging online and on our install may have found the issue... No CT clamp. I'm assuming when this is installed it may start spitting out additional info. FYI my inverter is Solis Mini 2500 4G.

 

pumpkinAuthor
Rank 1
April 18, 2023

Hi,

The settings changed were first turn off the grid first and then go to internal ep settings and then look for consumption option and toggle it.  Also go to 24h option and enable it. Finally Turn the grid on.

BPLightlog
Super User
Super User
April 18, 2023

Hi @BPLightlog , no previous info at all unfortunately, however after doing some digging online and on our install may have found the issue... No CT clamp. I'm assuming when this is installed it may start spitting out additional info. FYI my inverter is Solis Mini 2500 4G.

 

Manual here https://www.ginlong.com/Uploads/file/Solis_Manual_mini(0.7-3.6)K_4G_AUS.pdf

or here (if the AUS version isn’t quite right)

https://www.solartex.co/tienda/wp-content/uploads/2020/07/Solis-Mini-1kW-DC-Manual-Usuario.pdf

Bring me Sunshine ~ E&E {Solar PV, Battery Storage, Hybrid EV, ASHP and Home Assistant automation}