Solis app not showing any details other than energy produced since we installed the Solis inverter?

Hi, I have the same problem as Simon258, my app is only showing the circle with energy produced.

However yesterday it was showing the overview with battery, solar and grid. Now back just to the energy produced.

Has anyone got a solution to get this app working properly?

Hi @Kimbilly , what system do you have and is it the Solis app you are using ? They did have an update a while ago so checking the version would also be useful

Solis inverter, pylontech batteries, solis cloud app that was installed a week or so ago

Ok, so it should be fully up to date then. Did it work right just after the installation? With it being there sometimes, it sounds like a connection problem maybe. Perhaps one of the others can advise further

no the app only showed the energy produced.

Then all of a sudden the overview showed battery, pv & grid.

Then it disappeared again!

I don’t know if it helps but a user above (pumpkin) changed some inverter settings

There is a link to the user guide also if you don’t have one

I tried to change the parameters as suggested on the Solis inverter. Couldn’t find them.

But now the overview has appeared in my app.

All readings are rubbish.

No batteries shown 

Hi @Kimbilly , there are some odd values on that image .. levels of MWh are not what you’d expect from your system. 
It sounds like there’s a problem with your measurement sensors. Can’t you get the installers back to sort it if it’s not been right since install?

It’s difficult to identify this without direct access to your system unfortunately 

The system has been installed since 2018.

I previously had a type 2 dongle that never worked properly. So I have recently changed to a type 3 dongle, that is much better. 

System seems to be working ok!

On the overview: the batteries aren't shown.

It only shows the energy going to grid.

Does show energy going into house.

Or battery energy going to grid or house

Yes the figures are incorrect.

The solar energy created is correct.

This is the only real problem with the Solis Inverter…….the Solis Cloud App isn’t very good!….when compared to the apps my friends use.

IS THERE ANOTHER APP?