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YazSun
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May 19, 2025 10:09 AM UTC
Solved

Smart meter couldn't be installed. Is it an RTS?

Hello as per title my smart meter couldn't be installed because I have a neutral fuse cutout. Currently trying to get this rectified but if it's not sorted out by rts switch off date will my meter still be okay? Pictures attached. Thanks 🙂

 

    Blastoise186
    Blastoise186Best Answer
    Super User
    May 19, 2025 10:12 AM UTC

    Updated on 28/05/25 by Ben_OVO

    Hi ​@YazSun ,

    That meter doesn’t look like an RTS Meter to me, it seems to be locally controlled.

    As for sorting out that main fuse… What region/county are you in?

    If you’re unsure of whether your meter is Radio Teleswitch (RTS), this Ofgem video will help you find out:

     

     

    We’ve also got some great Forum articles that explain how and when your District Network Operator (DNO) needs to carry out work before a smart meter can be installed successfully 👇

     

     

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    9 replies

    Blastoise186
    Super User
    Blastoise186Super UserBest Answer
    Super User
    May 19, 2025 10:12 AM UTC

    Updated on 28/05/25 by Ben_OVO

    Hi ​@YazSun ,

    That meter doesn’t look like an RTS Meter to me, it seems to be locally controlled.

    As for sorting out that main fuse… What region/county are you in?

    If you’re unsure of whether your meter is Radio Teleswitch (RTS), this Ofgem video will help you find out:

     

     

    We’ve also got some great Forum articles that explain how and when your District Network Operator (DNO) needs to carry out work before a smart meter can be installed successfully 👇

     

     

    Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
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    YazSunAuthor
    Rank 1
    May 19, 2025 10:18 AM UTC

    Hi ​@YazSun ,

    That meter doesn’t look like an RTS Meter to me, it seems to be locally controlled.

    As for sorting out that main fuse… What region/county are you in?

    UKPN is my DNO. They're saying they can't do anything without a D0135 flow from my supplier. Been trying to chase it up for a couple weeks now.  I'm on eco 20 20 standard tariff variable is that ok? As long as we won't have issues after the switch off is the main thing but the fuse is concerning me also.

    Blastoise186
    Super User
    Blastoise186Super User
    Super User
    May 19, 2025 10:31 AM UTC

    Gotcha!

    Try https://www.ukpowernetworks.co.uk/safety-equipment/equipment-and-cables/replace-fuse

    UKPN are being stubborn though - they won’t budge based on the call I just had with them. Bear with me - I’ve got some options to check deeper.

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    Blastoise186
    Super User
    Blastoise186Super User
    Super User
    May 19, 2025 10:45 AM UTC

    Ok, managed to get a better agent this time.

    Good news for ya - there is a way to resolve this. Please ask EDF to confirm they definitely sent off that D0135 Data Flow. Once they have, UKPN should receive it within 24 hours and you can then go ahead and negotiate/schedule a date for the visit directly with UKPN. As long as it’s on their system, they can authorise it and process it for ya - but you’ll want to call them rather than using the online system.

    Do you need the number?

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    YazSunAuthor
    Rank 1
    May 19, 2025 10:57 AM UTC

    Ok, managed to get a better agent this time.

    Good news for ya - there is a way to resolve this. Please ask EDF to confirm they definitely sent off that D0135 Data Flow. Once they have, UKPN should receive it within 24 hours and you can then go ahead and negotiate/schedule a date for the visit directly with UKPN. As long as it’s on their system, they can authorise it and process it for ya - but you’ll want to call them rather than using the online system.

    Do you need the number?

    Thanks. I have been chasing both EDF and UKPN. EDF have apparently sent it on the 9th May but they say it needs to go through the meter operators first before it reaches UKPN and they can't estimate any time frame as to when they'll receive it. UKPN on the other hand say it shouldn't take more than 48hrs to reach them. No idea if any of this is accurate information. 

    Blastoise186
    Super User
    Blastoise186Super User
    Super User
    May 19, 2025 11:08 AM UTC

    Ah yeah… Typical…

    I’m afraid you could be waiting a while then. Calisen Metering (the new name of Lowri Beck) probably isn’t the fastest moving thing in the world so it could take a few weeks to get things moving.

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    YazSunAuthor
    Rank 1
    May 19, 2025 11:34 AM UTC

    Ah yeah… Typical…

    I’m afraid you could be waiting a while then. Calisen Metering (the new name of Lowri Beck) probably isn’t the fastest moving thing in the world so it could take a few weeks to get things moving.

    Yes I had a feeling it would be a long process that's why I wanted to make sure this meter will be ok if nothing is resolved by June 30. Is the tariff I'm on ok? Eco 20 20. Online says it's economy 7 and 10 that may be affected? 

    Blastoise186
    Super User
    Blastoise186Super User
    Super User
    May 19, 2025 11:35 AM UTC

    You should be OK since it’s running on a local timeswitch - that won’t get touched by the RTS Shutdown.

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    YazSunAuthor
    Rank 1
    May 19, 2025 11:51 AM UTC

    You should be OK since it’s running on a local timeswitch - that won’t get touched by the RTS Shutdown.

    Thank you that's my main concern! 

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