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sandmark
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January 15, 2024
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Need help with FIT payments

  • January 15, 2024
  • 23 replies
  • 3036 views

Hi can I get Ovo to pay me what I am owed from my solar panels? Since SSE sold us out without warning I’ve not had a single payment from Ovo. I’m tired of being fobbed off with “expect payment in 10days” It never happens. Since my first readings in September I still haven’t been paid and it’s now nearly February. I’ve also given Decembers readings and been told not to expect payment before March.

Why is this? It only took SSE 4 weeks to pay out. I am desperate for money and incurring debts I’ve never had before. We hardly dare put on the heating and we are both in our 70s and very poorly. We couldn’t even afford Christmas presents . I am so dejected. I’ve now got a claims number but have been told it will be (guess what) 10 days before they deal with it. This is the third time I’ve rung about it. Why didn’t they give me a claims number after my first phone call? I could have been well through the process by now. 
Can anyone help or advise me?

Best answer by Jeffus

Updated on 27/05/25 by Emmanuelle_OVO:

Having issues with your FIT payments? This topic might be helpful:
 


Got any solar related questions? Why not head to our library for more information: https://forum.ovoenergy.com/solar-189

Hi @sandmark 

Unfortunately with the ovo process you are never going to get payments in 4 weeks even when ovo meet their published timescale. OVO quote a longer timeframe.

Spring
Take/Process readings: March
Statements sent: End of April
Payments sent: End of May

Summer
Take/Process readings: June
Statements sent: End of July
Payments sent: End of August

Autumn
Take/Process readings: September
Statements sent: End of October
Payments sent: End of November

Winter
Take/Process readings: December
Statements sent: End of January
Payments sent: End of February

 

If you want the payments in 4 weeks you are better switching your FIT payments to another supplier. Some Suppliers make FIT payments before they receive them, OVO don't. That is the big reason for the difference, along with the capacity of the different suppliers FIT teams

Some ovo customers have reported switching their FIT payments to Octopus for example.

As for your complaint, you may find the Energy Ombudsman will look at your complaint 8 weeks after you first raised the issue with ovo rather than the later date. Chat to the Ombudsman to see what they say.

https://www.energyombudsman.org/

23 replies

Show previous replies
Emmanuelle_OVO
Retired Moderator
Emmanuelle_OVO
Retired Moderator
May 21, 2025

Hey ​@MAG1036 

We calculate FiT payments 4 times a year, based on readings in March, June, September and December. You must give us a generation meter reading before the end of each of these months to get paid for that quarter (more on this below). You'll then get your FiT payment around 8 weeks after the end of that month. This website article might be helpful to you: https://www.ovoenergy.com/help/article/feed-in-tariffs

An error may have caused a delay in this case, it might be worth reaching out to the team to find out more:
 

 

OVO Energy requests FiT readings quarterly, specifically during the months of March, June, September, and December. They will send you an email reminder at the start of these months with a link to an online form. OVO Energy also processes readings, statements, and payments at different times of the year, with statements usually sent at the end of the month following the reading period (e.g., statements for June readings are sent at the end of July). 

 

Renewable Energy? Big Fan.
S
Newcomer
SRF
Newcomer
May 29, 2025

Fit payments delays are an absolute disgrace. I was originally with SP they were bad and at one stage stopped paying me all together. I took the matter up with the ombudsman and won. I decided to move to OVO and unbelievably they are much worse. It took ages to set the payment system up and since then the payments are getting slower and slower. I am at a situation where I get paid when the next quarter readings are due a delay of almost 3months. Once a company man purporting to be an ordinary forum poster defended OVO saying it is their choice when they pay and even had the cheek to give me details of people who to contact if I was in financial difficulties.  I have done my bit in helping reduce the use of fossil fuels and feel I am treated as a nuisance who will get paid when we feel like it.

Chris_OVO
Community Manager
Chris_OVO
Community Manager
May 29, 2025

Hey ​@SRF,

 

I’m sorry to hear you’re having issues with your FIT payments. If you haven’t already then call our dedicated FIT team on 0330 102 7421. They’re available from 9am until 5pm, Monday to Friday. Outside these times, email fits@ovoenergy.com and they’ll get back to you within 5 working days.

 

I hope you get things resolved soon! 

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