Need help with FIT payments

Hi Martin, We also had our FIT transferred from SSE to OVO in August last year, it is now June  and we have not been paid.  We have an energy ombudsman decision, but OVO have closed our complaint as completed. OVO owe us over £14,000 (we have a hydro FIT) and we really need the money. We asked our MP to write to OVO on our behalf, and OVO wrote back saying they had completed all the ombudsman remedies. 
This is a bare faced lie.

This dispute with OVO has taken massive amounts of our time and energy, we are exhausted and depressed. We earned our FIT we shouldn’t have to beg for it as well. OVO customer disservice are a complete nightmare. 
Somebody reached out to us from this forum 10 days ago, but they don’t seem to have moved anything  

We’ll have to get the bailiffs in

OVO why can’t we talk to anybody who can actually sort this out. 

Hi, apparently Ovo sent my fit payment to my bank account on the 19/8 but it’s never been received. I have called Ovo, been told it’s on its way, promised call backs etc but now they say they have a problem and payments (not just mine) have gone missing, been sent but not received. This they are investigating and in the meantime I have to wait even though it’s not my fault. Does anyone else have this problem?  

Hi @Tim Cromwell, 

I’m sorry to hear that your payment hasn’t arrived, and I’m glad to hear that the FIT team is aware of the issues you’re having and investigating this for you. If you need to speak with them again, you can reach them on either 0330 102 7421 or fits@ovoenergy.com.  

Has anyone else NOT received their FIT payment for the period end of March to end of June 2024?

Ever since OVO took over from SSE I have had major problems trying to get my FIT payments. At one stage I was owed for the period end of March 2023 to end of March 2024, and eventually received payment in early August 2024. Apparently they were waiting for me to submit export meter readings, even though I have always been on deemed export, and didn’t have an export meter!

At that stage OVO wanted to close my complaint, but I refused to close it until I received the FIT payment for the period end of March to end of June 2024. This should have been paid by end of August 2024, but here we are at the end of September, and still not received. The reason apparently is that the calculation used to work out the deemed export part of the payment is incorrect, and the technical team are working on it! How difficult can that be?? It’s not rocket science, it’s a simple calculation involving 3 numbers!!

Frustrating!

The FiT increases every April, calculated according to the RPI (IIRC it increased by 5.2% in April 2024).
 

Like you, I too am on deemed export.  When it comes to my 1st June FiT statement every year, EON (who took over my payments after nPower bowed out, and who’ve been excellent) usually ask me to calculate my split in PV generation to show the prior and post 1st April production figures so that EON can apply the correct rate for the Feb, Mar, and Apr quarter.

As you say, being a fixed, deemed, figure every three months, the export calculation as a percentage of overall generation is hardly difficult! But it may well be that it’s the annual increase in FiT which always occurs awkwardly across that second quarter every year which is causing the holdup (“incorrect calculation”?! The calculation itself never varies) in your last payment.

Hope you get it sorted; maybe ask them whether it would help if you provided  a “before and after” generation figure relevant to 1st April 2024. 
 

EDIT ….and of course in desperation, if push came to shove, you could always switch to another FiT supplier.  All the best…

Hey @Pete in Dorset,

The best thing to do would be to speak with the FIT team on 0330 102 7421 or at fits@ovoenergy.com. They’ll have access to your account and can check for the payment for the end of August as we don’t have access to this here.

I’m sorry there isn’t more we can do to support and I hope you get the payments sorted soon!

Hey @waltyboy 

Just to be clear I submitted my generation meter readings on 31st March and 30th June 2024. So all the kw I generated and deemed to have exported between 1st April and 30th June would be paid at the new FIT rates introduced from 1st April.

We’re now coming up to the end of the July to September quarter, so I will send OVO my generation meter reading on 30th September.

It’s all very straightforward, and I simply don’t understand why it’s taking weeks and months to sort out the calculation. It’s just:  “the number of kw generated x 50% x the export tariff”. Something that a primary school child could do.

Please no smart Alec replies from company men posing as forum users. This is a long standing problem which I have raised before. I submitted my regular FIT readings for period ending 1/9/24. I received my invoice for FIT payment due at the beginning of November this stated it will make payment for electricity I fed into the grid a month after this. I know there is a delay because OVO don’t make this payment directly, but this sort of delay in this day and age is unacceptable. I wonder how long I would be allowed to pay my bill to OVO I doubt it would be the thick end of 3 months. My next FIT reading will be submitted at the same time I get payment from the previous quarter.

Good evening,

I am one of the Forum Volunteers here. To be 100% crystal clear, we do not work for OVO.

This is ultimately just how OVO pays out FiT Scheme stuff - it’s basically a business decision for them to use the cycle that they do.

In case you’re wondering… You are legally required to pay your bills on-time by the due date unless you discuss alternative arrangements with OVO. If you’re struggling, naturally 0800 069 9831 is your friend.

We submitted our FIT reading at the end of March.  We have recently had an email from OVO about a mistake yet it still says payment in four weeks.  It was not our error and I expected payment at the end of May.  Or will it be paid in the middle of June?  Ovo pay a lot later than SSE used to do.