Moving from THTC to another tariff- Will all consumer units be connected by Ovo to the new meter ?

Is there anyone on this forum who has any influence at all with Ovo ?

We can’t go on indefinitely with these problems. I would like a stress free life !

Can we move off these tariffs that need to be accessed at various intervals and onto a flat rate for everything ?

At least we would be in control and not reliant on signals in the ether 🤷🏼‍♂️

Does anyone know if it’s possible to change to Octopus energy with my Ovo meter & try and resolve this impasse ? They seem a lot cheaper too 

Hey @connorsbjc,

As we’re a customer Forum we can try and offer advice and support as we don’t have account access being a public space. If you’d like to speak with someone directly about your account and tariff you can contact our Support Team. If you’re waiting on a meter replacement due to an issue we wouldn’t recommend switching to another supplier as it could lead to further complications as typically the meter needs to be working in order for the switch to work correctly. 

As @Emmanuelle_OVO has pointed out above you do have the option to raise a complaint if you’d like to escalate this. One of our resolvers would investigate this issue with you and support you in getting to a resolution. 

I hope this helps! 

Thanks for your comments.

I am trying to be patient but not doing too well.

The meter replacement due for tomorrow has been cancelled so again in Limbo .

I will wait until I have a fully functioning meter then change supplier.

Brian

I have also today lodged a complaint via email & intend to forward it to the Ombudsman soon 

Hey @connorsbjc, 

I’m sorry it’s been stressful for you. Now that you’ve lodged a complaint you’ll have a resolver who’ll manage the case for you and hopefully be able to get this all resolved. 

I appreciate you taking my advice on not switching until you have a functioning meter as the last thing i’d want is for you to have any further issues. Fingers crossed they can get this meter exchanged soon for you. 

If you need any more advice let me know and happy to support where we can 😊

Thanks Chris,

We have had a response already.

It is clear the advisor hasn’t read my email properly or taken on board any concerns I have & says he is sorry for the issue which” multiple supervisors “are looking into and if I have anymore questions to get in touch 🤷🏼‍♂️🤷🏼‍♂️🤷🏼‍♂️🤷🏼‍♂️

I have asked them to amend my online bill for £1750 to the correct figure of £130 & he ignored my questions on that .I was told on October 8th my bill would be corrected in 10 days.

I am at a loss as to what can be done as there is no sign of a Resolver on the case.

Brian

We complained that the response to our complaint was inadequate & asked for it to be escalated.

At last we had a response from an account management agent who was clearly on board.

He has updated the online account to show we are in credit 👍 & is sending an engineer to investigate why the storage heaters are not being charged on off peak rates.

One great step for mankind 🙈

I can go quiet again & will update when/if things are resolved.

Thanks to the forum moderators who have listened to my ramblings

I think that’s the first we’ve heard of a billing error on your account. What’s the address of the page where you’re seeing your ‘online bill’? Once we know what you’re looking at, we might be able to ask the right questions to find out what’s going wrong. Do you pay by Direct Debit or on receipt of bill (‘On Demand)’?

There’s some evidence to suggest that Billing are having trouble coping with the many migrations away from RTS-controlled systems - particularly of THTC customers in Scotland - and it’s going to take some time before they get everyone’s accounts working smoothly on new tariffs. 

Hi

my billing was wrong from the start on 3rd October. Someone put in silly figures & not the ones given by the engineer who removed the old thtc. 
As of today they have finally got it right which is a huge relief.

Still got the original problem of the meter not clicking over my heaters at the Eco9 times.

Once they sort that out I am off to Octopus