How can I contact the OVO Feed-in tariff (FIT) team?

Thanks for the reply @Emmanuelle_OVO

I did ask to follow up my complaint with the FIT team and I was told “The managers aren’t taking calls” !!!!!

I have already “emailed Raman’s team” as suggested on the complaints page to suggest the complaints page is updated to say complaints about FIT can, apparently, only be handled by the FIT Team.  I raised a complaint through the Chat team, and it was closed without contact a few days later.  When I phoned and complained they told me the Chat team can’t handle complaints about FIT issues!

Anyway, I just had a call from the Ombudsman this morning and he’s advised he will tell Ovo to fix all the issues and pay me £150 compensation rather than the £90 offered.

It really shouldn’t be so difficult!!

There are the current average compensation amounts from the Ombudsman in the last published quarter specifically for ovo

Interesting report! I summarised all the data…

Ovo is worst in every single category except the average Customer Service Award where Shell beats them by £6!

Hey @lionise,

I’m really sorry to hear this,

You can email fits@ovoenergy.com or you can speak to the Team by calling 0330 303 5063 and selecting ‘4’ when the IVR instructs you to do so.

If you’ve exhausted these channels, you have the option to raise a complaint. You can find out more about the complaint procedure online. 

Has anyone had their FIT payment from the December meter reading yet?

I have talked to the FIT team and they said they couldn’t access my account and would call me back - I am still waiting for the call back…

I’ll ask internally if payments have gone out @StillWaiting and report back

I was changed from SSE to OVO last September with no warning at all. All I got was an email saying Welcome to OVO! I was not told how/when to submit meter readings.

When I phoned up it was too late for the September readings to be submitted. I was told I would receive an email in December reminding me to submit readings with a link provided. It got to 23rd December and no email was received. I phoned up and was told they could take my readings from me over the phone. I gave them. I was given a reference number.

I rang up again on 26th February asking for my payment. I was told this would be raised with the back office for payment and I was given another reference number. They would call me within 5 working days. They didn’t.

I have just called again. They don’t know why I haven’t been paid. They will raise it again. Someone will be in touch in the next 5 days. I haven’t had any payment from OVO so far and my last payment from SSE was August 2023. Why is it impossible to speak to someone who can actually authorise my payment? I just keep getting fobbed off. Is it difficult to transfer to another company?

Well, I have called three times so far…

1st time: We will call you back - I’m still waiting for this call back!

2nd time, 7 days later: gave me a complaint number, but no other info.

3rd time, a further 7 days later: your payment, well the first part, has been dispatched.

and…still no payment 4 working days later.

So that means I am at 104 days and still waiting. This is for electricity I supplied to them since September to December.

I wonder what they would do I people delayed paying their electricity bills for this amount of time?

I feel your pain. Still waiting for my December 2023 payment. Email not answered.

There is no option 4 when you call