How can I contact the OVO Feed-in tariff (FIT) team?

Hi everyone and thanks to each and every customer that has shared their experience on this thread. 

There’s a few different things being described here but I’ll try and offer as much help as I can. 

I’ve seen some customers here call out a delay in their payment. I’ve been advised that there’s a few different reasons why this might happen, such as missing a requested meter photo. I know some people have called out sending in photos and not getting a reply. I’m passing on this as feedback and I know the team are working flat out to get to everyone as soon as possible. 

If you’re only with us for your feed in tariff (FiT) or smart export guarantee (SEG) account, you won’t have access to the OVO online account portal. You can get in touch with the right team via their contact email of either; fits@ovoenergy.com or seg@ovoenergy.com.

Alternatively, you can speak to our Team by calling 0330 102 7421.

 Can’t log in? Use this link to activate your account:

https://account-activation.ovoenergy.com/confirm-email?

You’re able to submit any FiT or SEG generation / export reading directly with OVO’s support team, who can add it to an internal form and send it to the right team. 

I’m sorry that you’ve had difficulty getting through to us. We’re working as hard as we can to get to everyone and we thank you for your patience. 

Tim