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Abby_OVO
Community Manager
Community Manager
January 10, 2022
SHARE YOUR EXPERIENCE

Heat pumps - What’s your experience of the benefits and downsides to an ASHP?

  • January 10, 2022
  • 106 replies
  • 5002 views
Heat pumps - What’s your experience of the benefits and downsides to an ASHP?

Updated on 03/07/26 by Abby_OVO

 

Advantages and Disadvantages of Air-Source Heat Pumps (ASHPs) - Share your experience

 

As one of the leading options in our journey to decarbonising the way we heat our homes, Air Source Heat Pumps (ASHPs) are really heating up (pun intended) and generating much discussion, both amongst the AHSP trialists here on the OVO community and in this recent article written by our content team covering both the advantages and disadvantages of this low carbon heating set-up.

 

We know a lot of you here have gained first-hand experience of life with an ASHP in 2021 and we want to give you another chance to share your stories and help others considering an ASHP installation in 2022 and beyond!

 

 As the article outlines one of the main benefits of opting for this heating system over alternatives will be it’s green credentials:

 

“They don’t give off any nasty carbon emissions”

 

How important was this as a factor in making you decide on an Air-Source Heat Pump and how do you think the positive environmental impact could be supported?  

@nealmurphy@M.isterW  - be honest here: did reducing your home’s carbon footprint play a factor in your choice to go for a heat pump? 

 

We know, as with any new technology, there might be some misconceptions about ASHPs which could be putting off other potential adopters. Have you heard the one about how noisy heat pumps are?:

 

“They can make noise – but not as much as you might think”

 

We’ve ‘heard’ that the noise of an ASHP hasn’t been the issue you might have been led to believe before getting one installed - isn’t that right, @James_N and  @jason.lewis? Can you dispell this myth once and for all?!

Was this a concern you had before the installation and if so what put your mind at ease when giving the go ahead to the install?

What would you say to others who might be concerned by the noise factor? Are there times that the pump might be louder than others or is it a constant hum? 

 

Cost is always a major factor when making home improvements and could be the deciding factor for some. As the guide calls out, currently installation costs for ASHPs are much higher than for a standard gas boiler replacement:

 

“They’re more expensive to install than a boiler”

 

Whilst I know many of you here are participating in a trial so didn’t incur these installation costs, there may be other financial impacts to consider such as the ongoing running costs. This can be complicated to work out, but is essential information. @Gingernut49 and @hambrook - What advice would you give to someone trying to calculate the affordability of an ASHP over other options?

 

 

For those considering an ASHP in future there’s some positive news ahead:

 

“You can get some financial support for installing one”

 

We’ve also seen a few community members with ASHPs who aren’t part of any trials that OVO are involved in, and we want to hear from you on this one! @Heatherd@plodder@Sean T@Graham110011@Roy_and_Becky and @PNorman - Did you get any financial support towards your installation or running costs? Any top tips for someone thinking of applying for this now? 

 

 

“You’ll need proper insulation to get the best out of your heat pump”

 

This is another big and complex factor to consider when changing from a gas boiler to an ASHP. Pipe insulation is one thing, loft insulation is another and the overall heat retention properties of a house can impact the cost effectiveness. @hydrosam and @Transparent @hambrook - How can someone work out whether their house is suitable for an ASHP or what changes might be needed first? Better to get an expert in, or reaching for the thermal sensors?

 

@juliamc  we know you have first hand experience of some DIY insulation post-install: looking back, any tips you can share on how to go about this, or would you now advise the installer takes a lead? 

 

And what about radiator sizes? -  @sylm_2000  we know you had changes made: Share your overall lessons for someone unclear on whether their radiators are fit for purpose in an ASHP home of the future!

 

 

Potential heat pump owners, over to you!

 

As it’s usually the largest contributing factor in the carbon impact of a household, making such a radical change to the way we do things (over 85% of UK homes are currently heated by gas) will no doubt generate plenty of questions. We’re hopeful that by having honest and constructive communities (like this one!) on hand to de-mystify the process, this will give others the confidence to take the leap -  @Jeffus and @Gum168, we know you’re both eco-minded but yet to invest in an ASHP- Has participating in discussions here altered your view of heat pumps or encouraged you to learn more?

 

What would be the number one thing you’d want to know before making the ASHP journey? 

106 replies

Jeffus
Rank 20
Rank 20
January 13, 2022

The trial @hambrook and I are on is using heat batteries to allow electricity demand to be time shifted. There's been no information about what the trial is investigating although I'd guess it's some sort of feasibility exercise. Can a system be built that can be controlled by Kaluza to shift electricity use to lower demand periods? How well does the system work and how much electricity use can be shifted?

That is part of the overall catapult project.

Ovo lead that part. Sunamp and Kaluza are part of it.

There is some information on the catapult website. 

Newcomer
January 13, 2022

But it does not mention SGS Energy who installed the low temp trial kit MisterW and I have

Ecodan 14kw Heat Pump with 300L Joules Cylinder - 9 kWp Solar PV - 2x Tesla PowerWall 2 with Backup Gateway 2 - Tesla Model S 75D - MyEnergi Zappi & Eddi - Mixergy 250L
Gum168
Rank 4
Rank 4
January 13, 2022

Oh goodness, this is all starting to sound scarily complicated 😧

Which is partly why we don't want to rush in. We have a lot to learn yet. Heat batteries? Yet another new term I've not come across before. I need a Dummies guide 😃

 

Gum168
Rank 4
Rank 4
January 13, 2022

Ah, just looked it up, heat batteries, thermal batteries, they look like modern versions of electric storage heaters. 

M.isterW
Rank 6
Rank 6
January 13, 2022

I think this thread is digressing a little. The key point was the importance of having a good company to design and install your heat pump. Many of the bad experiences people have had with heat pumps are because their systems were badly specified or poorly installed.

1992 4 bed detached house. Solar PV + battery, Zappi EV charger, Mitsubishi Ecodan ASHP and i-life2 fan assisted radiators.... No gas 😊
juliamc
Rank 20
Rank 20
January 13, 2022

@Gum168  I had an air source heat pump installed Feb/March on an earlier phase of the same trial. No heat batteries, we had radiators, a heat pump and a replacement to our old hot water cylinder and immersion. The heat pump works very well, we have the house at 21 deg and hot water at 44 or 49 deg C (it’s heated twice a day by the heat pump).

It’s a very different experience having radiators as our old heating was a gas powered warm air system. We used to only switch it on when we were in the house, and off at night. It went on and off with a thermostat, but we were either too hot or too cold ! Now we have the thermostat at 21 deg all day and night. The house is warm all the time. I tried turning down the thermostat at night but it took hours to reheat the house, and that’s not a good way to run the heat pump. It’s a low temperature system, the radiators heat to 42 deg C * (a gas system is 60 - 70 deg C), but they’re fairly big so work fine. Our biggest one is 8 foot long in our main room. The bedroom radiator is sized to heat that room to 18 deg C, at night we have the window open and the door closed so it’s very comfortable, meanwhile the rest of the house stays nice and warm. 

Our old system was very inefficient, but we didn’t know that ! Just kept paying the bills :rolling_eyes: .

gas+electricity cost comparison

You can see when the pump took over from the gas heating and how much the immersion used !

With the old warm air system it was difficult to identify draughts and cold spots in the insulation. Now we are very aware of them and have been addressing them throughout the year. I’ve come to the conclusion that the double glazing has to be improved, also the heating pipes that run in the loft. I’ve improved the insulation the installers used, but they still need a further layer. It’s cheap to do but time consuming.

This time next year, after those improvements have been done, I hope the energy input will  be much less, even if the actual bills will be more with the price rises.

(* though the radiators run at 42 deg C now, I hope to change this to vary with the outside temperature by setting up a weather dependant curve on the controller, which is more efficient I believe)

Gum168
Rank 4
Rank 4
January 14, 2022

So I'm hearing that an ASHP system is run differently compared to a gas system. Are there smart controls? Are there TRV's, smart or not. And what about when the house is empty, say everyone is at work? 

I am struggling to understand how keeping the heating on day and night can be efficient? Even with heavy duty insulation that doesn't make sense to me. I can't sleep at 21°c, that's very warm for a bedroom surely?

We also have several rooms unused most of the time since our kids grew up and left home. However, now they have children of their own, and we all love a grandchildren sleepover ❤️, the spare bedrooms can be required at fairly short notice sometimes. It feels wasteful to have those rooms heated for 5% or so usage. One of those rooms doubles as my sewing room and I don't want to have to plan many hours ahead just to do a job that may take me less than half an hour.

It looks like living with these new systems involves a change in routine and mindset. Living in a small home with fully used rooms would seem easier, but it looks more tricky for a 4 bed house like ours, that once was overflowing with 7 occupants, but now has 2, sometimes 3 for a week or 2, and 6 plus every few weeks. And the house is empty when we work at least 2 days a week. How does a heat pump system cope with that without heating empty air unnecessarily?

Sorry for all the questions, but these are practicalities that I think will affect many homes. 

Newcomer
January 14, 2022

There are 2 trials underway with Ovo with Heat Pumps; 1) a High Temp trial, with a split heat pump and buffer tank and oversized traditional radiators and 2) a Low Temp trial using a single outside Mitsubishi heat pump, Sunamp heat batteries instead of the a buffer tank and Mitsubishi Climaventa radiators that fan warm air and have no TRVs. 

I think the inability to control the Climaventa radiators (beyond walking round and manually turning them down or off) is causing part of our issue. On our old gas system we have wifi TRVs that means we could heat just one room, on a schedule, set from smartphone. None of that is possible with a Climaventa radiator and as such our house is chilly on cold mornings like today (-2c right now)

Ecodan 14kw Heat Pump with 300L Joules Cylinder - 9 kWp Solar PV - 2x Tesla PowerWall 2 with Backup Gateway 2 - Tesla Model S 75D - MyEnergi Zappi & Eddi - Mixergy 250L
Rank 4
January 14, 2022

@hambrook I’m not sure your details about the OVO heat pump trial are correct. 
From what I have observed the heat pump trial split is across

1 - ASHP with traditional heat emitters (radiators and/or underfloor heat where it was already fitted), these are a mix of manufacturers Mitsubishi and Daikin, and also a mix of low temperature and high temperature ASHP, as well as split across monobloc and split units. None have significant buffer tanks, most only have small tanks to deal with defrost cycles, none for energy storage. I have a low temp monobloc and standard radiators. Daikin we’re not a supplier when I signed up but I’m guessing lack of supply during the start of the trial meant they needed more partners. 
2 - A few sites have ASHP with Sunamp batteries like yours. 

They might be separate trials or just different solutions within the same trial. Sunamp were mentioned in my T&Cs but I’ve got no idea how they decided I wouldn’t get them and others would. 

OVO also have trials looks at battery storage and vehicle to grid battery storage. 
 

15kwh grid-tied battery, ASHP Daikin 11kw R410 mono + 300l Cylinder. 3.3kw Solar PV. Kia e-Niro EV
Blastoise186
Super User
Super User
January 14, 2022

Howdy!

I just wanted to jump in for a second to say that I think this is one of the best discussions we’ve ever seen on the forums, certainly is for me! I really wish I could give you all a reward of some kind, but that’s not something I have within my own toolkit. However, I will say this. If you keep this up, a reward might come from somewhere else...

Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!