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johndunbar
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November 27, 2025
Solved

Heat Pump Plus tariff - what's happening?

  • November 27, 2025
  • 22 replies
  • 1120 views

Hi,

I have recently had a Vaillant aroTherm Plus heat pump installed, which is eligible for the Heat Pump Plus add on.

I have entered all details in the eligibility checker and got a message back saying that OVO will get in touch in the next 5-7 days. It has been more than 3 weeks and I haven't got any correspondence with OVO.

I have sent an email to OVO, and also I have been redirected to Heat Pump department but the line just drops after a while.

I have exhausted all communication channels to get to some one to no avail.

Any recommendations as what to do now? Basically their tariff is the main reason I signed up with OVO but I cannot do a simple thing of adding their tariff.

Best answer by johndunbar

Updated on 16/02/26 by Abby_OVO

 

As of 1 February 2026 Heat Pump Plus is no longer available. We’ve contacted all customers who have been impacted by this change.

 

Further info I got from OVO:

We’ve just been advised to stop all new sign-ups to Heat Pump Plus indefinitely. Unfortunately, this is a decision made at a wider level, and I don’t have further details on when this may change.

22 replies

Blastoise186
Super User
Blastoise186Super User
Super User
November 27, 2025

Hi ​@johndunbar ,

Let me get ​@Ben_OVO for this - he’s likely to have an answer for you.

Bear with us!

Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
Ben_OVO
Community Manager
Ben_OVO
Community Manager
November 27, 2025

Hiya ​@johndunbar and thanks for the nudge ​@Blastoise186.

 

I’ve asked internally about this and will let you know if I hear back.

 

Cheers!

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Ben_OVO
Community Manager
Ben_OVO
Community Manager
November 27, 2025

​@johndunbar please try reaching out to the Heat Pumps team directly:

 

Phone: 0333 034 1565
Email: heatpumps@ovo.com
Mon-Fri 9am to 5pm

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johndunbarAuthor
Rank 2
November 28, 2025

I spoke to someone from the Heat Pump department at OVO, and they said that I should have received an email from Vaillant asking me if I want to share heat pump login details with OVO, however I have never received such email (checked spam as well, nothing). So OVO will email Vaillant again, fingers crossed Vaillant will email me this time.

Thanks for the help.

    J
    Newcomer
    JLB49
    Newcomer
    November 28, 2025

    Hi, I signed up to move over to OVO yesterday and gave all my details for Heat Pump Plus. But was emailed today saying they’ve paused onboarding new customers.

    Can anybody give any reason for this all timescales ? 
     

     

    Ben_OVO
    Community Manager
    Ben_OVO
    Community Manager
    December 1, 2025

    Morning ​@johndunbar, I hope you’re well and had a good weekend.

     

    Great to hear that you got through to someone in the right team in the end. Hopefully Vaillant will be in touch soon. 

     

    Keep us updated as to how you get on, cheers!

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    Ben_OVO
    Community Manager
    Ben_OVO
    Community Manager
    December 1, 2025

    Morning ​@JLB49 and a warm welcome to the OVO Forum.

     

    Sorry that we’re not taking on new customers to this plan at the moment. I’ve asked for a bit more information, and will let you know when I have further news.

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    J
    Newcomer
    JLB49
    Newcomer
    December 1, 2025

    Thanks Ben for the response.

      J
      Rank 2
      johndunbarAuthor
      Rank 2
      December 3, 2025

      After not getting any emails from Vaillant, and resubmitting my login details to OVO, I just got back from OVO saying they have suspended accepting new customers to Heat Pump Plus!

      Very disappointing as that was the main reason I switched to OVO. I am seriously now considering going elsewhere as I am on Simpler Energy tariff which has a flat rate for the whole day, so my bills are currently quite high.

      J
      Rank 2
      johndunbarAuthor
      Rank 2
      December 3, 2025

      Discussion on Reddit: Ovo Paused taking on Heat Pump Plus customers

      Summary: no one knows what is going on. Many switched to OVO just for that tariff and are now left with any support for the cleaner energy.

      Show more replies
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