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maxaret
Rank 1
Sep 17, 2025 1:46 PM UTC
Solved

Clarity needed over SEG beyond exclusive eligibility criteria

Hi 

We have recently been offered the SEG Beyond Exclusive Tarriff but we are unsure as to whether we are eligible for this - a quick look at the T’s and C’s seem to say that (1) We must own the Solar Panels (2) We must be able to provide an Invoice for Panel ownership.

We live in a housing association property - the Solar Panels were fitted by OVO in conjunction with our housing association (a fact which OVO must surely be aware of).

Just looking for clarification of eligibility.

Chris_OVO
Chris_OVOBest Answer
Community Manager
Sep 18, 2025 8:02 AM UTC

Hey ​@maxaret,

 

I’ve had an update from the team and wanted to let you know that, unfortunately, it looks like you may not be eligible for the Beyond SEG offer due to your circumstances. However, we're actively looking into this, so please keep an eye out for any updates!

For now you can apply for SEG without Beyond and you'll need permission from your housing association to accept the payment that's exported which would be 12p if you have your energy with OVO and 4p without.

Renewable energy jokes never get old.
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5 replies

Blastoise186
Super User
Blastoise186Super User
Super User
Sep 17, 2025 2:01 PM UTC

Hiya!

Thanks for this one ​@maxaret , I’m gonna fling this via a Forum Moderator as they might be able to help figure this out.

If you’re OK to hang in there for a bit, I’ll be back as soon as I can. :)

Thanks for waiting!

Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
Rank 1
maxaretAuthor
Rank 1
Sep 17, 2025 9:23 PM UTC

Hi ​@Blastoise186 

Thanks for the reply - I will check in over the next few days :)

Chris_OVO
Community Manager
Chris_OVO
Community Manager
Sep 18, 2025 7:41 AM UTC

Hey ​@maxaret,

 

I’ve picked this up from ​@Blastoise186 and I’ve messaged the team in charge. They will get back to me ASAP with an answer for you. I’ll keep you posted! 😃​

Renewable energy jokes never get old.
Chris_OVO
Community Manager
Chris_OVOBest Answer
Community Manager
Sep 18, 2025 8:02 AM UTC

Hey ​@maxaret,

 

I’ve had an update from the team and wanted to let you know that, unfortunately, it looks like you may not be eligible for the Beyond SEG offer due to your circumstances. However, we're actively looking into this, so please keep an eye out for any updates!

For now you can apply for SEG without Beyond and you'll need permission from your housing association to accept the payment that's exported which would be 12p if you have your energy with OVO and 4p without.

Renewable energy jokes never get old.
    Rank 1
    maxaretAuthor
    Rank 1
    Sep 18, 2025 2:22 PM UTC

    ​@Chris_OVO 

    Many thanks Chris

     

    kind regards max 

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      OVO (S) Gas Limited is registered in England and Wales (Company No. 02716495) at Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ.

      OVO (S) Gas Limited is part of OVO Group Ltd