Skip to main content
M
Rank 1
maxaret
Rank 1
September 17, 2025
Solved

Clarity needed over SEG beyond exclusive eligibility criteria

  • September 17, 2025
  • 5 replies
  • 151 views

Hi 

We have recently been offered the SEG Beyond Exclusive Tarriff but we are unsure as to whether we are eligible for this - a quick look at the T’s and C’s seem to say that (1) We must own the Solar Panels (2) We must be able to provide an Invoice for Panel ownership.

We live in a housing association property - the Solar Panels were fitted by OVO in conjunction with our housing association (a fact which OVO must surely be aware of).

Just looking for clarification of eligibility.

Best answer by Chris_OVO

Hey ​@maxaret,

 

I’ve had an update from the team and wanted to let you know that, unfortunately, it looks like you may not be eligible for the Beyond SEG offer due to your circumstances. However, we're actively looking into this, so please keep an eye out for any updates!

For now you can apply for SEG without Beyond and you'll need permission from your housing association to accept the payment that's exported which would be 12p if you have your energy with OVO and 4p without.

5 replies

Blastoise186
Super User
Blastoise186Super User
Super User
September 17, 2025

Hiya!

Thanks for this one ​@maxaret , I’m gonna fling this via a Forum Moderator as they might be able to help figure this out.

If you’re OK to hang in there for a bit, I’ll be back as soon as I can. :)

Thanks for waiting!

Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
M
Rank 1
maxaretAuthor
Rank 1
September 17, 2025

Hi ​@Blastoise186 

Thanks for the reply - I will check in over the next few days :)

Chris_OVO
Community Manager
Chris_OVO
Community Manager
September 18, 2025

Hey ​@maxaret,

 

I’ve picked this up from ​@Blastoise186 and I’ve messaged the team in charge. They will get back to me ASAP with an answer for you. I’ll keep you posted! 😃​

Renewable energy jokes never get old.
Chris_OVO
Community Manager
Chris_OVOSolved
Community Manager
September 18, 2025

Hey ​@maxaret,

 

I’ve had an update from the team and wanted to let you know that, unfortunately, it looks like you may not be eligible for the Beyond SEG offer due to your circumstances. However, we're actively looking into this, so please keep an eye out for any updates!

For now you can apply for SEG without Beyond and you'll need permission from your housing association to accept the payment that's exported which would be 12p if you have your energy with OVO and 4p without.

Renewable energy jokes never get old.
    M
    Rank 1
    maxaretAuthor
    Rank 1
    September 18, 2025

    ​@Chris_OVO 

    Many thanks Chris

     

    kind regards max 

      Terms & ConditionsAccessibility statement

      OVO Energy Ltd, Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ, (Company no. 06890795) registered in England and Wales.

      OVO (S) Gas Limited is registered in England and Wales (Company No. 02716495) at Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ.

      OVO (S) Gas Limited is part of OVO Group Ltd