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Stuart gow
Rank 1
Sep 20, 2025 7:28 AM UTC
Solved

Are SEG readings sent automatically or do I need to submit them?

We have had smart meter since early 2025, seg account started in July, ovo requires manual seg readings every three months, everything I've read says smart meters should send readings automatically, yet ovo seg dept insists it can't be done at moment but may be in future, is there something they are not telling me ???

Abby_OVO
Abby_OVOBest Answer
Community Manager
Sep 22, 2025 9:09 AM UTC

Hey ​@Stuart gow 

 

Welcome to the Forum. 

 

Apologies for some conflicting information you’ve received from the Support Team and ​@Blastoise186, I checked in with the SEG team and this isn’t quite the case so they wanted to help clear this up.

 

Regarding SEG readings, usually your payment readings will be sent automatically from your smart meter. We're working on putting in place automated readings for all our SEG customers. If we can't get an automated reading from your smart meter, we'll send a reminder for you to give a quick reading on September 15th. You can find more about this on the SEG FAQs page here too.

 

 

​@mavison glad to hear yours is submitting the regular quarterly readings! Many meters are on course and doing this already, with the rest to follow suit. 

 

I hope this helps clear things up a little for you Stuart.

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Phil225xe
Rank 2
Sep 17, 2025 10:39 AM UTC

I was manually submitting SEG readings  then they started collecting them automatically. I then changed to a different SEG tariff and had to start manually submitting again. Last month was advised they would once again start collecting automatically from September. 

 

Blastoise186
Super User
Blastoise186Super User
Super User
Sep 17, 2025 11:13 AM UTC

Not seeing AI Help. Have deleted and reinstalled app. Running app version 20.0.4 on android 12.

It seems to come and go throughout the day, probably not helped by being smashed up all the time with a lot of queries from power users like myself. Android 12 is a bit behind though - you may want to update your device if you can.

I was manually submitting SEG readings  then they started collecting them automatically. I then changed to a different SEG tariff and had to start manually submitting again. Last month was advised they would once again start collecting automatically from September. 

 

Sorry to be a pain, but please could you discuss this one in the main Forum? It’s easier there as more of us can help you.

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Chris_OVO
Community Manager
Chris_OVO
Community Manager
Sep 17, 2025 12:53 PM UTC

Hey ​@Phil225xe & ​@Blastoise186,

 

I’ve moved this conversation into its own thread to better focus on our trial.

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Blastoise186
Super User
Blastoise186Super User
Super User
Sep 20, 2025 7:34 AM UTC

Hi ​@Stuart gow ,

The idea is that SEG will eventually allow automated readings… The reality is that the industry hasn’t figured that part out yet.

This is not OVO specific - it’s everywhere. OVO isn’t hiding anything, that much I can promise you.

Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
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mavison
Rank 2
Sep 20, 2025 12:04 PM UTC

Sorry, but SEG does allow automated readings, and has done for some time. Even my oldish Smets1 meter (upgraded to DCC) sends readings every day - and I get paid every month on my normal bill with import and gas. But that is with Octopus, and has been so for over two years.

    Abby_OVO
    Community Manager
    Abby_OVOBest Answer
    Community Manager
    Sep 22, 2025 9:09 AM UTC

    Hey ​@Stuart gow 

     

    Welcome to the Forum. 

     

    Apologies for some conflicting information you’ve received from the Support Team and ​@Blastoise186, I checked in with the SEG team and this isn’t quite the case so they wanted to help clear this up.

     

    Regarding SEG readings, usually your payment readings will be sent automatically from your smart meter. We're working on putting in place automated readings for all our SEG customers. If we can't get an automated reading from your smart meter, we'll send a reminder for you to give a quick reading on September 15th. You can find more about this on the SEG FAQs page here too.

     

     

    ​@mavison glad to hear yours is submitting the regular quarterly readings! Many meters are on course and doing this already, with the rest to follow suit. 

     

    I hope this helps clear things up a little for you Stuart.

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    mavison
    Rank 2
    Sep 22, 2025 1:26 PM UTC

    @abbey_ovo My meter is NOT just sending quarterly readings - it is sending them every day to Octopus, and has been for over two years. Glad to hear Ovo are trying to catch up.

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      OVO Energy Ltd, Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ, (Company no. 06890795) registered in England and Wales.

      OVO (S) Gas Limited is registered in England and Wales (Company No. 02716495) at Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ.

      OVO (S) Gas Limited is part of OVO Group Ltd