Are my solar PV panels connected to my smart meter and measuring my exports correctly?

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What you signed for looks okay, what you have is wrong.
It also looks like they have used smaller tails between the Henley block and the original meter (could be wrong but they look different in the photo). 

I would be tempted to contact the council surveyors department, they usually have their own electrical engineering team.

good luck 

It’s the same error as was mine.
[Fundamentally the on- site installer fails to understand what he has to achieve and/or is confused].

Your PV generation meter is telling you that you have flow and positive solar power but it cannot be read by your “grid (import) meter” because it is being flowed through it like it’s part of the import - like a double billing! 

Obviously having confirmed it here for reassurance simply collate this evidence and write to both the installer and the most suitable body from Council who appoints the installer [it’s not clear who this is] asking for them to amend the wiring and compensate you for the lost and added PV Power.  I would of course highlight and impress upon them that this is a matter of urgency with high energy bills and that the amount of compensation is escalating by the day! 

It goes without saying, don’t get a third party involved or attempt and corrective remedial wiring yourself.  Good luck. 

Hey @NottinghamSolar,

I knew our community members would have some top tip advice here! 

I think @ArundaleP and @mattwillhill are spot on here. 

Keep us posted with how you get, this could help customers with similar issues in the future. 

Hello, Thank you for all the help with this. have just been on the phone with the guy who tells the electrician what to do and he says the wiring we’ve had done is correct.

He said he’s had a lot of people asking the same questions.

He said that the supplier would deduct money off our bill with some tariff.

I then asked if we would be payed back the same amount we pay for each unit of electricity and he did sound like he said yes , but very feint.I asked him again to clarify and then he said no.

So we will be paid via the Export meter but not the same rate that we pay for it on the import meter. This is ridiculous and goes against the wiring schematic that we signed this offer on.

I’m going to have to have a lie down as i’m rather agitated by this :-) I can’t believe that they think this is right.

I will be contacting the council as you asked, but I can only guess they are in on this utterly wrong installation method.

Thanks again.

I would contact your energy provider (billing company) because I would imagine they won’t be happy that anyone has wired anything on the grid side of the meter (perhaps mention the term “bypassed the meter”). Failing that the DNO would be the next call.
Do you have the building regs electrical certificate from the installer? 

!!!WARNING! CRITICAL SAFETY ISSUES DETECTED!!!

Please contact your DNO immediately in the morning.

That clown of an electrician has made your setup extremely unsafe. The meter tails should be the same size throughout the entire installation and absolutely nothing should be wired grid side except for the Service Fuse and Import Meter. This is technically meter bypassing and could get you in trouble for abstracting electricity. I’m satisfied you’re not doing it deliberately, so I won’t report this to Stay Energy Safe but this really needs to be fixed ASAP.

In the meantime, please consider shutting down your solar panels and inverter, to prevent any back feeding or potential fires. This installation completely fails code and should never have been done this way.

I strongly recommend you report the installer to the authorities as well. As far as I’m concerned, they appear to be a cowboy and shouldn’t be allowed to continue.

I’m seriously concerned that this is also the case for other installations as well. Please could you send a link to this thread to the council for us? They will want to see this.

Don’t get discouraged by their telephone response, they are off-guard and on-guard at the same time! A telephone call rarely cuts it.

Continue to write to the responsible Council team and write to the installer to let them know that they are liable for any faulty wiring and that they should send a senior engineer to inspect. I am not sure the DNS would engage but this is because my DNS did not when I attempted but you could try. 

It’s important at this stage for you to relay the difference in the wiring diagrams and that your grid meter is not recognising any Export values! All diagrams and photo evidence should support your correspondence. These things rarely are solved quickly you will need patience and belief to continue to stand your ground. 

One other route you could try is to call in your electrical supply company, like EON, EDF or British Gas and get them to rewire it and write a report. You then INVOICE the original electrical installer pursue with a small claims court if they fail to reimburse you. 

All the best
Matt

The easiest way to explain the error is as follows;

Incorrect wiring has the DNS outputs errantly removed from the Grid Meter and terminated in a junction box which is shared with the solar inverter, the consumer unit & the grid meter.  [Note: The DNS direct outputs cannot be removed from the Grid Meter, nor be split, shared or go indirectly to the Grid Meter.]

Correct wiring has the DNS outputs kept straight to the Grid Meter. The Solar Inverter PV supply is terminated in a junction box and is shared with the Consumer Unit and the other side of the Grid Meter. 

I will get around to it had a hectic day today with drunken scaffolding removers, but that’s another story :-)

Not seen any Building regs or electrical cert from installer.

Thanks again for all responses.

Thank you. I will take on your advice, had a mad day today.

Thanks for all information. 

Paul.