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Rank 2
March 22, 2024

Air Source Heat Pump: Electricity bills have tripled since having solar installed - any advice?

  • March 22, 2024
  • 80 replies
  • 3135 views

Help, we have had air source heat pump fitted with solar panels and back up battery. This is our first winter with this new system and our electricity bills have tripled, we are afraid to turn the heating on. Our bill for the last 3 months is £1150 when it hasn’t been exceptionally cold. How can this be?

Pinned Reply By juliamc

Updated on 12/05/25 by Ben_OVO

Without any more to go on this is what I suggest you do: 

Turn the hot water down to 50 degrees C. Make sure you’re only heating it on a schedule, not on ‘reheat’. I heat our hot water at night during my cheap rate hours and again in the afternoon when the outside temperature is warmest. The space heating (ie radiators) won’t get any heat when the hot water cycle is running so do it at a time when you won’t notice it missing. Mine takes about 45 mins. If you have a ‘legionella’ or disinfectant’ cycle enabled you can disable it. It’s reckoned to be unnecessary in a domestic setting where you’re using and refreshing the contents of your hot water cylinder every day.

Next, rather than have the radiators on for a few hours at a time (generally an inefficient way of running a heat pump) run it at a lower temperature for longer hours. Without knowing what heat pump you have it’s a bit difficult to explain the changes you need to make. Mine is a Daikin Altherma 3 and I have a Madoka room sensor. I’ve set the controls to Weather Dependant, which means the radiators are cooler when it’s warm outside and warmer when it’s cool outside. You may have been set up with a fixed flow temperature which is not an efficient way to run it. Open all your radiator valves (the adjustable ones) fully so they all receive heat at the same time. The heat pump needs a good flow of water pumped around and there’s no benefit closing some off here and there. If that sounds extravagant then don’t worry, you’ll save by the hp running at tickover rather than having to burst into life every time a change of heat is called for, as it is currently. You can turn the overall temperature down to use less electricity rather than turn it off. This does all sound involved I know. With more info on your system I might be able to explain better how you can do all this. 

Tips for Air Source Heat Pump efficiency can be found on the Energy Saving Trust website, and further discussion on the subject continues in these other Forum topics:

 

 

80 replies

juliamc
Rank 20
Rank 20
March 22, 2024

Can you tell us more about the heat pump, include some photos and say what temperature you have the house set to. The more you include the better.

juliamc
Rank 20
Rank 20
March 22, 2024

Further thoughts: are your bills based on estimates, and is the solar correctly recorded as generating power ?

serennuAuthor
Rank 2
March 22, 2024

Hi, thanks for the reply. The bills aren’t estimates as I sent in an up to date reading. I am so ignorant about how this system works but we have 2 rads in the lounge set at 21 degrees on for 8 hours. Bathroom rad on for 2 hours at 21 and upstairs one rad on for two hours. Hot water is set at 60 and we use the shower once or twice a day. Have asked OVO for a visit from the Energy Efficiency Person but there isn’t one in my area.

 

juliamc
Rank 20
Rank 20
March 23, 2024

If you can post photos of the outdoor unit, the hot water cylinder and the controller that would help. Are you using a Hive system to get those timings on the radiators ? There are a few things you can change on the setup which will help but I need to know what your system is. There are many makes of ASHP and the controls are all different!!

juliamc
Rank 20
Rank 20
March 23, 2024

Updated on 12/05/25 by Ben_OVO

Without any more to go on this is what I suggest you do: 

Turn the hot water down to 50 degrees C. Make sure you’re only heating it on a schedule, not on ‘reheat’. I heat our hot water at night during my cheap rate hours and again in the afternoon when the outside temperature is warmest. The space heating (ie radiators) won’t get any heat when the hot water cycle is running so do it at a time when you won’t notice it missing. Mine takes about 45 mins. If you have a ‘legionella’ or disinfectant’ cycle enabled you can disable it. It’s reckoned to be unnecessary in a domestic setting where you’re using and refreshing the contents of your hot water cylinder every day.

Next, rather than have the radiators on for a few hours at a time (generally an inefficient way of running a heat pump) run it at a lower temperature for longer hours. Without knowing what heat pump you have it’s a bit difficult to explain the changes you need to make. Mine is a Daikin Altherma 3 and I have a Madoka room sensor. I’ve set the controls to Weather Dependant, which means the radiators are cooler when it’s warm outside and warmer when it’s cool outside. You may have been set up with a fixed flow temperature which is not an efficient way to run it. Open all your radiator valves (the adjustable ones) fully so they all receive heat at the same time. The heat pump needs a good flow of water pumped around and there’s no benefit closing some off here and there. If that sounds extravagant then don’t worry, you’ll save by the hp running at tickover rather than having to burst into life every time a change of heat is called for, as it is currently. You can turn the overall temperature down to use less electricity rather than turn it off. This does all sound involved I know. With more info on your system I might be able to explain better how you can do all this. 

Tips for Air Source Heat Pump efficiency can be found on the Energy Saving Trust website, and further discussion on the subject continues in these other Forum topics:

 

 

Emmanuelle_OVO
Retired Moderator
Retired Moderator
March 25, 2024

Juliamc has provided some great advice here, I hope that helps @serennu 

Renewable Energy? Big Fan.
juliamc
Rank 20
Rank 20
March 27, 2024

@serennu Have you had an opportunity to alter your heat pump settings ? Has that made a difference ?

serennuAuthor
Rank 2
March 27, 2024

@serennu Have you had an opportunity to alter your heat pump settings ? Has that made a difference ?

Thank you for all the information you have sent me, I appreciate the time you have taken. What you have told me makes a lot of sense but I am not confident enough to alter any settings. I really need someone to show me hands on how to do it. I contacted Warm Wales and they have put me in touch with a local organization who will come to my home in the next two weeks. They will sit down with me and help me to find the best, most efficient and cheapest way to run this system

juliamc
Rank 20
Rank 20
March 27, 2024

Hi @serennu that sounds like a very good idea. Do let us know how you get on. 

Tim_OVO
OVO Staff
OVO Forum Legend
March 28, 2024

This stuff is complicated, @serennu, you will not be alone in being unsure of how to make adjustments to the heat pump and what adjustments would be optimal. OVO offer ‘Energy Experts’ visits, although I’d be curious how specific this advice can get around heat pump optimisations. 

 

Let us know how that visit goes. Was it free?

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