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Rank 5
johndebs
Rank 5
September 6, 2026
Solved

Why can't I see any tariffs online?

  • September 6, 2026
  • 11 replies
  • 98 views

Why are tariff details not available at the moment on plans.ovoenergy.com? Been unavailable for several days now.

    Best answer by Chris_OVO

    ​@johndebs ​@Nukecad I’ve had confirmation that the issues now been fixed and should be working for you. Could I ask if you have a second to jump on and test it out and if you see any further issues with it give me a nudge? 

    11 replies

    Nukecad
    Super User
    NukecadSuper User
    Super User
    September 6, 2026

    Just to say that it isn't only you, I've been getting the error too.

    I said, Hey - Watts going on.
    Chris_OVO
    Community Manager
    Chris_OVO
    Community Manager
    September 7, 2026

    Good morning ​@johndebs & ​@Nukecad,

     

    I tested this when I arrived this morning and was able to get a list of the current plans. I've attached a screenshot for you to see what I’m seeing. Could you please test it again this morning to see if it was just a weekend issue or if it’s still happening for you?

     

     

    Renewable energy jokes never get old.
    Nukecad
    Super User
    NukecadSuper User
    Super User
    September 7, 2026

    Hi ​@Chris_OVO 

    No I just tried it and it’s still giving me the error here:
     

     

    TBH I thought at first that it may be because I am leaving OVO, (some strange things are happening to my online account now),  but obviously I’m not the only one seeing this error.

    I said, Hey - Watts going on.
    Chris_OVO
    Community Manager
    Chris_OVO
    Community Manager
    September 7, 2026

    Thanks ​@Nukecad,

    We did some testing this morning and noticed that the issue seems to only be happening on mobile devices and everything is working just fine on desktop. I've made sure to flag this internally so we can get it sorted out. Thanks for your flagging!

    Renewable energy jokes never get old.
      Bradley_OVO
      Community Manager
      Bradley_OVO
      Community Leader
      September 7, 2026

      ​@johndebs Assuming this is the same error for you when you’re using your mobile or another device?

      I'm not lazy, I'm just in energy saving mode!
      Chris_OVO
      Community Manager
      Chris_OVO
      Community Manager
      September 7, 2026

      Hey ​@johndebs,

       

      We’ve located what the issue is and are currently working on fixing it. Thanks for highlighting 😊

      Renewable energy jokes never get old.
        Chris_OVO
        Community Manager
        Chris_OVOBest Answer
        Community Manager
        September 7, 2026

        ​@johndebs ​@Nukecad I’ve had confirmation that the issues now been fixed and should be working for you. Could I ask if you have a second to jump on and test it out and if you see any further issues with it give me a nudge? 

        Renewable energy jokes never get old.
        Nukecad
        Super User
        NukecadSuper User
        Super User
        September 7, 2026

        ​@Chris_OVO it's OK on my Android phone apart from being offset to the left of the screen slightly:

        I can zoom in from there but that's as far out as it goes.

        It's readable though and you can always rotate the phone to landscape if you want to see the missing initial letters.

        I'll check on the laptop when I get home.

        I said, Hey - Watts going on.
          Nukecad
          Super User
          NukecadSuper User
          Super User
          September 8, 2026

          It;s working on the laptop now too.

          I said, Hey - Watts going on.
            Terms & ConditionsAccessibility statement

            OVO Energy Ltd, Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ, (Company no. 06890795) registered in England and Wales.

            OVO (S) Gas Limited is registered in England and Wales (Company No. 02716495) at Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ.

            OVO (S) Gas Limited is part of OVO Group Ltd