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Rank 5
Pilgrim2
Rank 5
June 9, 2024
Solved

Why can't I access the ovo app?

Does anyone know why over a year with Ovo energy a customer still can’t login to their account via the app and still have to be transferred via online account not strange technology   What’s complex about accessing your account to view/ send meter readings etc and after  this  time period Ovo energy haven’t done anything about it 

 

Shads_OVO
Shads_OVOBest Answer
Retired Moderator
June 11, 2024

Updated on 30/06/25 by Ben_OVO

Hi @Pilgrim2,

 

Due to the RTS (Radio Teleswitch) turn off, we’re  currently unable to give customers with complex meters access to the app. As soon as is possible, those with complex meters are being offered to swap to a smart meter. Once the swap is complete they’ll then be able to access the app.

 

I apologise about any inconvenience caused. We’ll update all related threads as soon as we have any further updates on this.

 

You can find our RTS FAQ’s page on our website here, and we’ve got some great info on this Forum topic:

 

 

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Rank 9
DuncanL
Rank 9
September 24, 2025

I can’t log in to App today. Is there a problem with it or is it just me ?  

Chris_OVO
Community Manager
Chris_OVO
Community Manager
September 26, 2025

Hey ​@DuncanL, 

 

Just wanted to check in—are you still having trouble logging into the app, or did you manage to get in okay? I’ve heard that sometimes the issue can be due to needing a software update or making sure the password is correct. If you’re still having difficulties, just let me know! I’m here to help you get back on track!

Renewable energy jokes never get old.
Rank 9
DuncanL
Rank 9
September 26, 2025

Hi ​@Chris_OVO 

 

Problem seemed to resolve itself after a while.   My message was inaccurate when I said I was having difficulty logging in to App as I never log out - it was just that it wouldn’t give me access when I tried to open it, told me to either Try Again Later or Log Out and Log In Again (or words to that effect).  Logging in and logging out again didn’t seem to work but when I tried again later, everything was working as normal.

Thanks for follow up.

    Terms & ConditionsAccessibility statement

    OVO Energy Ltd, Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ, (Company no. 06890795) registered in England and Wales.

    OVO (S) Gas Limited is registered in England and Wales (Company No. 02716495) at Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ.

    OVO (S) Gas Limited is part of OVO Group Ltd