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Flora48
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August 8, 2024
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Who is responsible for moving meter cables?

  • August 8, 2024
  • 24 replies
  • 1185 views

I have been told by OVO that I need to have a smart meter installed as my key meter is faulty. An OVO engineer visited my home and told me that the earth to my meter is in the wrong place and has to be moved before a new meter can be installed. I contacted an electrician from my local authority and he said that the meter has a tamper proof seal on it at that point and that it can only be removed by OVO. I contacted OVO today to inform them and sent them the picture below showing the tamper proof seal. OVO said that this was not installed by them and that I had to get the job done by an electrician. As I have already been told by the contractor for my local housing authority this is the responsibility of OVO I’m now stuck. I’m unlikely to be able to get an electrician to come out at the same time as an OVO engineer for various reasons. Above is the picture showing the earth that needs to be moved at the right hand side of the meter. Please can someone help? I have spent weeks trying to get OVO to sort this out  

 

Best answer by BPLightlog

Updated on 30/06/25 by Ben_OVO

You can find which maintenance jobs OVO carry out and costs in the guides below 👇

 

 

Your wider photo shows the main incoming cables which are the responsibility of your DNO (SSEN). That other connector in the middle of this part

now looks like that’s what they want moved. That would give more room for a new meter. 
As that part of the cabling is before the meter, it is indeed not OVO’s responsibility 

24 replies

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Chris_OVO
Community Manager
Chris_OVO
Community Manager
January 17, 2025

Hey ​@Flora48, 

 

Thanks for the update. I'm glad you got the meter changed after such a stressful journey. Did the person you spoke to explain why it wasn't connecting? I know some newer communication hubs are coming this year to help customers like you whose meters won't connect.

 

What date is the next engineer booked for? 

Renewable energy jokes never get old.
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Flora48Author
Rank 5
January 17, 2025

Hi Chris_OVO

Thanks for your reply. No the person didn’t explain why but it seemed to be a concern that the HAN light was flashing red. The appointment is scheduled for the 28th. Strangely last night I noticed that the immersion water heater which previously had stopped switching on automatically during the night on the economy 7 tariff started working. 

Abby_OVO
Community Manager
Abby_OVO
Community Manager
January 20, 2025

Hey ​@Flora48 

 

Thanks for the update, has that continued to come on at night the last few nights since?

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Flora48Author
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January 20, 2025

Hey ​@Flora48 

 

Thanks for the update, has that continued to come on at night the last few nights since?

Hi Abby_OVO  

Thanks for your reply 

Yes the immersion water heater is now switching on every night at the economy 7 times and I have also noticed that the house is warmer  I have all Dimpex storage heating which are designed to use economy 10 or 7

 

 

 

 

 

 

 

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    OVO Energy Ltd, Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ, (Company no. 06890795) registered in England and Wales.

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