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Rank 5
johndebs
Rank 5
September 6, 2026
Question

Why can't I see any tariffs online?

  • September 6, 2026
  • 7 replies
  • 61 views

Why are tariff details not available at the moment on plans.ovoenergy.com? Been unavailable for several days now.

    7 replies

    Nukecad
    Super User
    NukecadSuper User
    Super User
    September 6, 2026

    Just to say that it isn't only you, I've been getting the error too.

    I said, Hey - Watts going on.
    Chris_OVO
    Community Manager
    Chris_OVO
    Community Manager
    September 7, 2026

    Good morning ​@johndebs & ​@Nukecad,

     

    I tested this when I arrived this morning and was able to get a list of the current plans. I've attached a screenshot for you to see what I’m seeing. Could you please test it again this morning to see if it was just a weekend issue or if it’s still happening for you?

     

     

    Renewable energy jokes never get old.
    Nukecad
    Super User
    NukecadSuper User
    Super User
    September 7, 2026

    Hi ​@Chris_OVO 

    No I just tried it and it’s still giving me the error here:
     

     

    TBH I thought at first that it may be because I am leaving OVO, (some strange things are happening to my online account now),  but obviously I’m not the only one seeing this error.

    I said, Hey - Watts going on.
    Chris_OVO
    Community Manager
    Chris_OVO
    Community Manager
    September 7, 2026

    Thanks ​@Nukecad,

    We did some testing this morning and noticed that the issue seems to only be happening on mobile devices and everything is working just fine on desktop. I've made sure to flag this internally so we can get it sorted out. Thanks for your flagging!

    Renewable energy jokes never get old.
      Nukecad
      Super User
      NukecadSuper User
      Super User
      September 7, 2026

      Well that screenshot is from my laptop not from a mobile device.

      I said, Hey - Watts going on.
      Chris_OVO
      Community Manager
      Chris_OVO
      Community Manager
      September 7, 2026

      Hey ​@johndebs,

       

      We’ve located what the issue is and are currently working on fixing it. Thanks for highlighting 😊

      Renewable energy jokes never get old.
        Terms & ConditionsAccessibility statement

        OVO Energy Ltd, Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ, (Company no. 06890795) registered in England and Wales.

        OVO (S) Gas Limited is registered in England and Wales (Company No. 02716495) at Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ.

        OVO (S) Gas Limited is part of OVO Group Ltd