Solar Panels

You appear to have 2 questions there:

The first about exporting solar.
The second about Economy 7.

For the solar export question:

Whilst you can have SEG with a different company than your energy supplier,you appear to want to switch your current export agreement with OVO to a new export agreement with Octopus - is that correct?

Or are you wanting to switch both your supply and your export agreement to Octopus?

If your supply account is in arrears then that will be the reason why that switch has been blocked.

For the E7 question: 

If you had just asked if OVO have E7 tariffs then the answer would be ‘Yes they do’, however there is a condition to that yes.

Although OVO do have E7 tariffs whether a customer can have one or not depends on their current meter type.
If your property currently has a single-rate meter, you cannot immediately switch to an E7 tariff because of technical limitations

OVO currently lacks the functionality to reprogram a single-rate smart meter into an E7 meter remotely.
Instead it would need an engineer to come out and swap the single-rate meter for a multi-rate smart meter - and they won’t do that (at least not for free*) if your current single rate meter is working and within it’s certification lifetime.

*Note that you can arrange to have the current single-rate meter swapped to a multi rate type, but that is non-essential work and as such it would be chargeable. (And as your account is in already arrears they may not accept any such non-essential work until your account is back in credit).
The current cost of swapping a single-rate meter to a multi-rate meter is £106.

My issues aren't really with Ovo they are with Octopus who i registered my Solar Panels with in April. I kept in touch to see what was happening with the registration i was being assured everything was going ahead fine until August when they informed me that there was a problem  and they won't back date the energy i have earned during those 5 months. My Solar Panels came with the new heating system and have never been registered with Ovo. But i felt i had to move ti Octopus as Ovo doesn't cater for E7.

Hi ​@Abby_OVO , they said that because Ovo won't let me switch to them, they could only let me have SEG at 4p an hour. Therefore i am assuming the reason is its hardly worth anything also that they can't backdate any earnings i have made on my Solar Panels. I feel a little stuck on what to do but absolutely furious that nobody has informed me of the problem until now and Octopus have made no attempt to contact me about it  even though i was frequently asking for updates  on how rhe registration was going.

Hi ​@Viv1966 

Although you are currently concerned with the solar export rate you’ll find that soon you won’t be exporting so much, as the days get shorter and you will be using the heating. I think you should be thinking more about the electricity you’ll use over the winter for your various heaters (I think you’ve said before that you have a mix of storage heaters and electric radiators, and you have an electric shower). If an E7 tariff is the best option for you I wonder if your landlord could fund the meter exchange. I remember you saying that they wanted to replace your non-functioning oil boiler with a heat pump, then they changed that to fitting two storage heaters and an electric radiator. That strikes me as a cheaper option for them, but leaving you with the problem of paying for running costs. Particularly as they left you with no central heating system last winter hence your increased electricity bill now, I think they should bear some of the costs.

If you can get the meter fitted at their expense, then move to an E7 tariff and sort out a payment plan with OVO, the move to Octopus (or another energy company with a good export rate) can wait till next spring.