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Question

'similar homes' function readings not updating

  • June 15, 2026
  • 4 replies
  • 53 views
T
Rank 1

The 'similar homes' comparison function on my app has not updated since early May. I have tried uninstalling and reinstalling the app but it's made no difference.  App functionality is otherwise fine. Any ideas?

    4 replies

    B
    Rank 4
    • Belinda5
    • Rank 4
    • June 15, 2026

    Mine is the same. Must be a glitch with the app at the moment.

      Ben_OVO
      Community Manager
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      • Ben_OVO
      • Community Manager
      • June 16, 2026

      Morning ​@TrevE and a warm welcome to the OVO Forum.

       

      Many thanks to you and ​@Belinda5 for flagging this - we really appreciate this sort of feedback. I’ve passed this on to our Product team, and I’ll let you know what they come back with about this one.

       

      Give us a shout if you have any other questions - cheers!

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      Ben_OVO
      Community Manager
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      • Ben_OVO
      • Community Manager
      • June 16, 2026

      ​@TrevE ​@Belinda5 I’ve heard back from the team, who’ve confirmed that this was raised recently as a mass incident, so it may well be affecting all customers at the moment. This is currently being assessed by our Tech teams, and should hopefully be resolved very soon.

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      B
      Rank 4
      • Belinda5
      • Rank 4
      • June 16, 2026

      ​@Ben_OVO Thank you

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