Skip to main content
T
Rank 1
TrevE
Rank 1
June 15, 2026
Solved

'Similar homes' function not working on app

  • June 15, 2026
  • 6 replies
  • 100 views

The 'similar homes' comparison function on my app has not updated since early May. I have tried uninstalling and reinstalling the app but it's made no difference.  App functionality is otherwise fine. Any ideas?

Best answer by Ben_OVO

​@TrevE ​@Belinda5 I’ve heard back from the team, who’ve confirmed that this was raised recently as a mass incident, so it may well be affecting all customers at the moment. This is currently being assessed by our Tech teams, and should hopefully be resolved very soon.

6 replies

B
Rank 4
Belinda5
Rank 4
June 15, 2026

Mine is the same. Must be a glitch with the app at the moment.

    Ben_OVO
    Community Manager
    Ben_OVO
    Community Manager
    June 16, 2026

    Morning ​@TrevE and a warm welcome to the OVO Forum.

     

    Many thanks to you and ​@Belinda5 for flagging this - we really appreciate this sort of feedback. I’ve passed this on to our Product team, and I’ll let you know what they come back with about this one.

     

    Give us a shout if you have any other questions - cheers!

    Powered by the Sun
    Ben_OVO
    Community Manager
    Ben_OVOSolved
    Community Manager
    June 16, 2026

    ​@TrevE ​@Belinda5 I’ve heard back from the team, who’ve confirmed that this was raised recently as a mass incident, so it may well be affecting all customers at the moment. This is currently being assessed by our Tech teams, and should hopefully be resolved very soon.

    Powered by the Sun
      B
      Rank 4
      Belinda5
      Rank 4
      June 16, 2026

      ​@Ben_OVO Thank you

        T
        Rank 1
        TrevEAuthor
        Rank 1
        June 24, 2026

        Hi there 

        The 'similar properties' comparison function seems to be working again with retrospective date showing.

         

        T

          Ben_OVO
          Community Manager
          Ben_OVO
          Community Manager
          June 25, 2026

          Brilliant news ​@TrevE! I’ve checked mine and it’s working as it should be as well:

           

           

           

          Thanks again for flagging this in the first place ​@TrevE, and let us know if you ever notice any other app issues or, of course, if you have any questions relating to your account 😊. Cheers!

           

          Powered by the Sun
            Terms & ConditionsAccessibility statement

            OVO Energy Ltd, Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ, (Company no. 06890795) registered in England and Wales.

            OVO (S) Gas Limited is registered in England and Wales (Company No. 02716495) at Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ.

            OVO (S) Gas Limited is part of OVO Group Ltd