Skip to main content
Rank 1
solpot
Rank 1
Nov 10, 2026 12:37 PM UTC
Question

sadly i enquired about electric meter removal

I emailed ovo energy about the process for removing my smart electric meter to save on standing charge as I have two next to each other which is a legacy from when part of the house was rented out. I sent the email on 18 Oct 26 and got the standard 'we're on the case' and usual reply within 48 hrs or little longer at busy times but no need to get in touch again. Sadly still no reply to date so should I break their rule of 'no need to get in touch again'?

1 reply

Ben_OVO
Community Manager
Ben_OVO
Community Manager
Nov 11, 2026 11:29 AM UTC

Good morning ​@solpot and a warm welcome to the OVO Forum as well. I hope you’re doing well.

 

I’m really sorry to hear about the fact your email hasn’t been replied to - this shouldn’t have happened at all, and it should have been replied to within a couple of days. Sometimes, emails might not be picked up due to a technical error within our systems, which is most likely what has happened here.

 

Please do get back in touch, and also request that a complaint be raised, for the fact that the first email wasn't replied to. This is a shortfall in service which must be addressed. You can find our complains process here - please let us know how you get on.

 

You can find some more info re the meter removal in this similar post:

 

 

Powered by the Sun
Terms & ConditionsAccessibility statement

OVO Energy Ltd, Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ, (Company no. 06890795) registered in England and Wales.

OVO (S) Gas Limited is registered in England and Wales (Company No. 02716495) at Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ.

OVO (S) Gas Limited is part of OVO Group Ltd