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jud Clark
Rank 2
August 11, 2023
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Removal of Dual meter

OVO have told me they can’t remove my dual meter. I moved in to a new property with 4 old storage heaters. The house EPC is rated an E. 

I can get a grant for an air source heat pump but the installers say that second meter must be removed. Storage heaters have not been used since I moved in and the meter obviously hasn’t either.

 as we get closer to Autumn I am keen to get a the new central heating system installed, however 2 long calls to OVO (on hold for most of it) and told they don’t have anyone available to do it. What can I do?

OVO said that the Air source heat pump will run of one meter which I am well aware of, that was not my question, it was getting the second redundant one removed.

BPLightlog
BPLightlogBest Answer
Super User
August 14, 2023

Your image shows 2 ‘budgie’ meters which have been wired to separately show the peak and off-peak usage. 
I would expect a new 5 terminal meter to be used to combine both of the connections and provide the same service. 
I don’t think that I have seen a set up like yours previously - perhaps that has confused things

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Emmanuelle_OVO
Retired Moderator
Emmanuelle_OVO
Retired Moderator
August 21, 2023

Hey @jud Clark,

 

Thanks for bringing this interesting topic to the Forum!

 

With OVO you’d pay a standing charge per supply so if there are two MPAN numbers at the property, you’d pay two standing charges. 

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OVO Energy Ltd, Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ, (Company no. 06890795) registered in England and Wales.

OVO (S) Gas Limited is registered in England and Wales (Company No. 02716495) at Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ.

OVO (S) Gas Limited is part of OVO Group Ltd