New fixed rate tariff to start in August

Morning ​@Bendog, I hope you’re doing well.

Sorry about this - that’s really strange. Can I just confirm that this button is in the renewal confirmation email? Can I also confirm that you’ve renewed recently?

I’ll find the correct person to report this one to internally - thanks very much for flagging. 

Yes, this is on the confirmation email. I renewed about a week ago, I think. The email arrived yesterday.

Thanks for confirming ​@Bendog, I’ve reported this, and will wait for further updates. I’ll let you know when I hear back.

​@Bendog Sorry for the delay with this one. I’m waiting to hear back internally about this. Does the link take you to the ‘Plan’ page of your online account?

Hi again ​@Bendog,

I’ve heard back from our Renewals team that the link will only take you to your current plan details, and won’t show your future plan details. 

The Renewals team agree that this is confusing, and are going to look to update this in future. Thanks again for flagging this, much appreciated.

Many thanks, but it does make the email rather pointless. Surely, it would be simple to just send an email containing the information?