Need help understanding my bill - do gas meters show usage in KWH's?

Calvinm518 

It appears that with Firedogs comprehensive explanation and understanding of the incorrect conversions that have happened since you switched to OVO I’ve been extremely fortunate to not have had any problems with OVO since they took over from previous supplier. I have had my Smart meters a few years now & no problems thank goodness. If I should have a problem I can’t sort with customer service peeps I hope Firedog and all the other very knowledgeable peeps on here, are able to help explain, so I can understand. I’m not the sharpest pencil in the box, but even I get the gist now of Firedogs explanation. Good luck getting it sorted with customers service agents and resolving the discrepancies 

Chris 

P.S Hopefully you’ll get a nice large refund. Treat yourself it’s savings you didn’t know you’d made. Unfortunately you haven’t earned interest but that’s incidental now Just get your refund. 👍

Thanks ​@Firedog for all your great info here, and ​@calvinm518 I’m glad to hear you’ve got to the bottom of things! Don’t worry, this is easily rectified 😁.

Hopefully the opening readings used following the switch of suppliers are accurate, and it’s just the readings given to OVO since switching that need changing. All you need to do is get in touch with Support. If you explain the situation and give them a photograph of an up to date reading they’ll be able to get the billing amended. if the worst comes to the worst, and the opening reading is also incorrect, this can be resolved through a process called a Read Dispute.

let us know how you get on!