It’s actually pretty common for suppliers to be closed on bank holidays. They’re all back open in the morning. However, OVO’s Social Media is being monitored and they might be able to get this fixed.

I get that.  But they do advertise that Skeleton staff will answer emergancy queries and can arange an engineer on their socials over the weekend.   I have messaged both twitter and Facebook on Saturday and no response at all.   3 days without any gas supply is not very professional and certainly not good customer service. 

You need to mention it’s an emergency.

I have , but I will send out another to each. So fingers crossed  

“ It’s actually pretty common for suppliers to be closed on bank holidays. “ What!!!!!!!!!!!!

I said it before and I will say it again, how on Earth did OVO pull the wool over Ofgem’s eyes and get a licence to operate. Just too bad if there is gas leak then. Now you will say that in an emergency people should contact the network company, who ever they are. Isn’t it reasonable for a consumer to expect some sort of service from ther supplier. Contacting OVO does seem to be a big problem even 9 to 5 on a week day. The worst company I have dealt with and considering how bad NPower and British Gas are that is saying something.

That’s just how it works. Npower is definitely closed on Bank Holidays mind you… Especially given the fact it no longer exists… So definitely very much closed on Bank Holidays…

If there’s a gas leak, the National Gas Emergency Service on 0800 111 999 will always respond 24/7/365. It doesn’t matter where you are or who your supplier is - this line will redirect you appropriately to someone who can advise.

And to be honest… 98% of the country shuts down on Bank Holidays anyway...

Your right , most off the country is closed but still not had any response from their emergancy team.   I'm currently sitting in my dining room working as skeleton staff for my company answering emergancy call outs.....with my heated blanket .   Just glad it's not mid winter or electric that's out.  

Hey @Laura fyall,

Really sorry to hear your gas went off supply, that sounds like a very stressful situation to be in.

The following topic may be helpful to you:

In a scenario where the gas meter is faulty and off supply and the energy supplier is closed, the National Grid will be unable to replace the meter. In the case of OVO Energy, our Support team are on hand 6 days a week to help arrange a short notice engineer visit to replace that meter. Our Social team are able to support you as well - send them a message on Facebook or Twitter from 9am - 5pm, Saturday and Sunday. This team are also able to schedule in an emergency meter appointment if needed.

@Kevin51 there is more information about gas and electricity emergencies on our website. 

Gas emergency

If you can smell gas or think you have a gas leak: 

• Do open doors and windows to let the gas escape
• Do check your gas appliances are switched off
• Do call the 24 hour National Gas Emergency hotline on 0800 111 999
• Do turn your gas off at the isolation switch (if you know where it is), then wait outside, and let your neighbours know.
• Don't switch lights on or off, use doorbells, mobile phones or use any electrical switches.
• Don't smoke, light a match or use any other kind of naked flame.
• Don't go back into your home until you’ve got the all-clear.

If you're worried fumes containing carbon monoxide are escaping from a gas appliance, call the 24 hour National Gas Emergency hotline on 0800 111 999. For further information about gas safety in the home check out our guide here.