Updated on 30/06/25 by Chris_OVO:
Hey @Laura fyall,
Really sorry to hear your gas went off supply, that sounds like a very stressful situation to be in.
The following topic may be helpful to you:
In a scenario where the gas meter is faulty and off supply and the energy supplier is closed, the National Grid will be unable to replace the meter. In the case of OVO Energy, our Support team are on hand 6 days a week to help arrange a short notice engineer visit to replace that meter. Our Social team are able to support you as well - send them a message on Facebook or Twitter from 9am - 5pm, Saturday and Sunday. This team are also able to schedule in an emergency meter appointment if needed.
@Kevin51 there is more information about gas and electricity emergencies on our website.
Gas emergency
If you can smell gas or think you have a gas leak:
- Do open doors and windows to let the gas escape
- Do check your gas appliances are switched off
- Do call the 24 hour National Gas Emergency hotline on 0800 111 999
- Do turn your gas off at the isolation switch (if you know where it is), then wait outside, and let your neighbours know.
- Don't switch lights on or off, use doorbells, mobile phones or use any electrical switches.
- Don't smoke, light a match or use any other kind of naked flame.
- Don't go back into your home until you’ve got the all-clear.
If you're worried fumes containing carbon monoxide are escaping from a gas appliance, call the 24 hour National Gas Emergency hotline on 0800 111 999. For further information about gas safety in the home check out our guide here.
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