Does anyone else have problems with the online chat?
I had an issue with my IHD, not being able to access the emergency credit function. Despite explaining several times what the problem was I was told that emergency credit could only be accessed through the meter and only when the balance was below £2. I explained that I have previously been able to activate the credit on the IHD when it goes below £5. I was then sent info on how to activate emergency credit on the meter. I told the advisor that I am at my mum as my dad passed away this week and my 21year old was at home and unable to access the meter. I was offered “friendly credit “ but declined as I didn’t want the debt as I can top up tomorrow I just wanted the IHD to work properly. I gave up after 50 with no solution and being asked irrelevant questions such as should be make a note on your account that your dad has died. I found the whole experience upsetting and stressful.
why are OVO advisors not helpful?
