I've been charged £13,000 for 29 days electricity and gas! Is this due to an out of line reading?

Dear Abby_OVO,

Tha KS for your continued interest in this.

I talked with a collections team agent on the webchat.  They told me to call the phone line.

I called and spoke with a collections team agent said that they could see there was a complaint email sent to me yesterday saying 'we'll be in touch in 2-3 days'. 

They said they couldn't do anything until the complaint was resolved.  I've already complained via email on 29th February and nothing was done about it then, so I'm still in exactly the same position six weeks later.  

To conclude, the collection team didn't do anything for me.  No confirmation that the debt collection has been permanently stopped, no 'this is what's going to happen' or no reassurances it's being dealt with - just 'you need to let complaints deal with it' but I've already tried that route and it's a dead end.

I feel like I am back at square one.

Regards

Michael

Good day Blastoise 186,

No luck with the number you provided.  That was the collections team.  

They said a complaint was raised yesterday and I was sent an email asking to wait 2-3 days so they wouldn't do anything.

I pointed out that six weeks ago I complained via email and have had zero response.  In fact I had so little response so what good is waiting a few more days going to do?  They said, again, that they couldn't do anything about it and that my next course of action was to wait to be contacted.

So I'm back to being nowhere further along except being told to trust the OVO system but it doesn't work.  

If you have any  'big guns' I need them!

Regards

Michael

Ok, let me try the next trick. You won’t see anything obvious right now - but that’s just because this one’s a bit more invisible.

Thank you Blastoise186

Hey @MHarley 

I’m sorry to hear you’re still having trouble here.

I’m going to have our Forum_Support reach out to you to help with this matter. Look out for a private message here soon: https://forum.ovoenergy.com/inbox/overview.

Thank you Abby_OVO.

And that is my Joker Card. :)

Thank you Blastoise186.  

They have been in touch.  I've sent account details off etc so let's see what happens.

Michael

PROBLEM NOT SOLVED like the forum header says it is...

To recap...i was sent 2 bills for a period of  approx 28 days gas usage in a 3 bedroom semi.  One bill was approx £9,500 (22 days duration approx) and the other bill was approx £3,900 (six days or so).

The forum people who helped me were lovely and a great help - got me where i needed to be and alleviated my stress - much appreciated.

All was going so well.  I got a dedicated complaint handler and a phone call and apologies and assurances that all debts against me were stopped and that a new bill was being calculated.  OVO recognised the meter readings used for the bill were NOT related to the actual meter reading when the property was left vacant by the last tenant.

Today (14th May) I had YET ANOTHER  email from a debt collector (and a telephone conversation with them to make sure they weren’t mistaken), telling me that I owed £3,900 for the very six days i have been disputing since the beginning.  Despite OVO assuring me verbally and in written form that they have stopped all the debts against me whilst they investigate, they have not.    

Yet again, I have debt collectors asking me for payment plans.  After the apologies for the stress caused and for the mistakes I’m still dealing with the same issue - an OVO debt against me that is clearly ridiculous and so infuriating. 

To be told, “Don’t worry we’ll sort it all out, all the debt against you and the property has been suspended” and then to get told a month later, “Hey you owe OVO £3,900 when are you going to pay” is infuriating.

If someone there who helped me on this forum before could give someone else at OVO a heads up and please ask them to give the problem the proper attention it deserves it would be a big help.

Regards

Michael

Hey @MHarley 

Sorry to hear this is still ongoing, let me check with Forum_Support on this for you.