Skip to main content
Best answer by Nukecad

​@Troyser 

You can stop the emails if you want to.

Click on your user icon (the blue T) at the top-right of the page, and from the menu select Settings then in the page that opens select Notifications.

You will then see the following page where you can turn on and off what you get emails for.

I suspect from what you say that you have “Subscriptions” turned on which will email you everytime that someone replies to one of your subscribed ‘groups’, so you may want to turn that off.

 

4 replies

Blastoise186
Super User
Blastoise186Super User
Super User
September 16, 2025

​@Troyser That’d be the New Topic notifications sent by the Forum.

They’ve been customised with the text you’re seeing because most of them are questions due to the nature of the OVO Forum.

You can disable them if you wish, it’s your choice.

Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
Rank 4
TroyserAuthor
Rank 4
September 16, 2025

I still do not get what you mean Blastoise186 - I follow the link OVO send me and there is never a question always a comment being made by someone. Am I missing your point?

Chris_OVO
Community Manager
Chris_OVO
Community Manager
September 16, 2025

Hey ​@Troyser & ​@Blastoise186,

 

I hope you don’t mind, but I’ve moved your conversation to a new thread since it strayed a bit off-topic from giving feedback on our AI tools. Thank you for your understanding! I’ve moved your conversation to a new thread as it was off topic for providing feedback on our AI tooling.

Renewable energy jokes never get old.
Nukecad
Super User
NukecadSuper UserBest Answer
Super User
September 16, 2025

​@Troyser 

You can stop the emails if you want to.

Click on your user icon (the blue T) at the top-right of the page, and from the menu select Settings then in the page that opens select Notifications.

You will then see the following page where you can turn on and off what you get emails for.

I suspect from what you say that you have “Subscriptions” turned on which will email you everytime that someone replies to one of your subscribed ‘groups’, so you may want to turn that off.

 

I said, Hey - Watts going on.
    Terms & ConditionsAccessibility statement

    OVO Energy Ltd, Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ, (Company no. 06890795) registered in England and Wales.

    OVO (S) Gas Limited is registered in England and Wales (Company No. 02716495) at Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ.

    OVO (S) Gas Limited is part of OVO Group Ltd