How do I download a bill from my Online Account?

Hi There BPLightlog

Thank you for your help.

I didn’t see that part on my app but got it now. (Should have gone to Specsavers)

thanks again

No problem - pop back here if you need anything else

Anyone know when we're able to download the bills again? It's been a while since there has been a problem with downloading it. Last I heard was that there's no timetable for the fix. 

Works fine for me in MyOVO

Ok, yes just looked and downloaded my bill. Thanks for the heads up. 

Lastly I'm not able to view My Bills from my App

Even older ones I've viewed or downloaded in the past

"Just keeps coming uo with 

Opps we're  sorry Your download isn't  available 

We'll  have it working as soon as possible"

Been like this for a couple of weeks 

Any suggestions  ?

Thanks 

I can’t seem to reproduce this.

Please can you tell me what device you’re using, as well as the App Version and CodePush Version found under Account > App Details.

Hey @Skeck,

Sorry for the issues you’re having,

Are you able to upload any screenshots please? We can take a look into this for you. These topics might have some helpful advice:

• How to access your previous monthly statements on your online account or OVO app Tutorial

Here's  what I get when I try to open my bills 

Hey @Skeck,

I’m sorry to hear this,

My only other suggestions would be to delete and re-install the app, to try from the web browser and to make sure your phone isn’t due any updates.

I haven’t heard of any wide spread app issues, so it sounds like it might be to do with your individual account. If the above doesn’t work, please flag this to the support team.

Hope this helps. 

Cheers that's worked a treat 

Thanks 

Hello There everyone. 

I hope this is on the correct part of the forum but although I have the app installed I have always used the OVO website to download my bills but I thought I would download my bills using the app this time but a message comes up every time saying 'unable to download bills at present we are working on it try later'

I have gone back to various bills from the past but same thing. If I go back to the website it works no problem. 

Thank You for any help given. 

You’re not the first to experience this problem. Please see this post and the following ones; the same solution may work for you. 

Hi There Firedog

Thank you for your advice. I looked at the various post re my problem with the app and decided to uninstall/reinstall the app and the penny dropped because the Cache was full.

I emptied it and it worked perfectly. 

I apologise for being a pain but I am 81 years old and passed my sell by date.

Thanks again 

Hey @Brewer,

You’re in good hands with @Firedog around! If you run into any more issues just let us know and we can try and help 😊