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Blastoise186
Blastoise186Best Answer
Super User
August 31, 2021

Updated on 24/06/25 by Abby_OVO

 

Hi,

 

You don’t need to be an OVO member to use the OVO Forum and you’re welcome to keep your forum account for future use. But if you wish, you can have it deleted.

 

Please contact forum@ovoenergy.com from your registered forum email address and ask for your forum account to be erased. It will be handled from there as soon as possible.

 

I’m afraid your posts probably won’t be deleted as it would be detrimental to the community if that happened. The Forum Team might decide to make an exception, but it’s not the norm for posts to be deleted when a forum account is deleted from any forum. As per the details from inSided, your personal info can be wiped easily though which is compliant with GDPR.

 

Account deletion is permanent!

 

Once the team initiates the ‘Erase User’ action against your account, he will NOT be able to stop the process. Your account will be disabled and locked out immediately, while the system will begin to remove your account information in the background. This may take up to 30 days to fully complete - but up to 180 days to purge the final traces from the system. Your posts will remain up, but they’ll be attributed to the Anonymous user. You’ll be welcome to sign up again under a new username, but you’ll never be able to claim your existing content in the future.

 

If you’re absolutely sure that this is what you’d like to do, then the Forum Team will be happy to sort that out. I recommend thinking about it for a day or two first though, just to make sure you’re absolutely certain before sending a request.

 

Thanks for being with us. We hope to see you again someday.

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31 replies

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Anonymous
December 20, 2022

Please remove me from the power move forum. The comments about using more electricity to get the £20 is doing my head in

Blastoise186
Super User
Blastoise186Super User
Super User
December 20, 2022

Hey @Len Holbeche ,

If you wish to leave just the Power Move Trial group but keep your forum account, you can do that yourself. Use the button in the screenshot below to do so. You can request access again at anytime.

If you want your entire forum account deleted, @Tim_OVO can do that for you, but he’d need your explicit consent to do so.

Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
Anonymous
February 19, 2023

If possible, please delete all my posts and cancel my forum account. ASAP.

Hope things are easier in the future for both customers and forum moderators/volunteer helpers.

Tim_OVO
OVO Staff
Tim_OVO
OVO Forum Legend
February 20, 2023

Hi @JGANLEY I’ve seen your private message requesting this and have replied to offer the options available. 

 

For anyone else’s reference, we’re easily able to anonymize a forum profile, removing all details from the profile including the name and picture, email address and profile details. This ensures the profile is shut down without the topics where that person has participated in being filled with holes from comments being removed. 

Carbon neutral - we need a community to get there! My green tech: Aclara SGM 1411-B smart meter, Chameleon IHD6
    Jeffus
    Rank 20
    Jeffus
    Rank 20
    February 20, 2023

    If possible, please delete all my posts and cancel my forum account. ASAP.

    Hope things are easier in the future for both customers and forum moderators/volunteer helpers.

    Hope all goes well @JGANLEY 

      Blastoise186
      Super User
      Blastoise186Super User
      Super User
      February 20, 2023

      Just so you’re also aware, the removal of your profile will also result in ALL PM threads you were involved in being fully deleted from both sides, making them completely and permanently inaccessible even to the other users (they also completely vanish from the Inbox). While not strictly required by GDPR as such, it’s something inSided does because PM’s often contain personal data and the Erase User action is intended to zap as much PII as possible.

      One of these days I’ll get round to adding that to the marked answer...

      Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
      Anonymous
      November 7, 2024

      Please delete my forum account

      Shads_OVO
      Retired Moderator
      Shads_OVO
      Retired Moderator
      November 7, 2024

      Sorry to hear this. This has been requested for you.

      Anonymous
      February 23, 2026

      Sadly I have now moved away. Could you please delete my forum account.

      Abby_OVO
      Community Manager
      Abby_OVO
      Community Manager
      February 24, 2026

      Hey ​@AGKett 

       

      Sorry to hear you’ve switched away.

       

      You’re always welcome here on the Forum, no matter who you’re supplier is so it’s not essential on our side that you close your Forum account. Anyone is welcome to ask energy related questions or share help and insights with the community, but we can delete the account if you’re certain you won’t need it again.

       

      You can always sign back up any time if you do want to proceed now. 

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