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How do I allow camera and microphone permission on Android for installation video survey?

  • November 14, 2025
  • 1 reply
  • 107 views

Hello, I am trying to do the video survey for a charger installation. Unfortunately, my phone (Pixel 8) will not allow the Ovo website to access the camera or microphone and I cannot see where in the settings I can give permission. Any ideas please?

Best answer by Abby_OVO

Hey ​@Markfb 

 

Sorry to hear you’ve been having trouble doing the video for the installation, have you had any lucky getting that done?

 

I did find this article from Google Support, I’m not sure if it might be of any use if you’re still having trouble.

 

Let us know how you got on.

1 reply

Abby_OVO
Community Manager
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  • Community Manager
  • Solved
  • November 17, 2025

Hey ​@Markfb 

 

Sorry to hear you’ve been having trouble doing the video for the installation, have you had any lucky getting that done?

 

I did find this article from Google Support, I’m not sure if it might be of any use if you’re still having trouble.

 

Let us know how you got on.