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Rank 12
Bendog
Rank 12
Nov 12, 2026 7:30 AM UTC
Question

Have other people seen a group that has popped up on Facebook about OVO?

The group is called “ovo energy complaints support” and seems to use the OVO logo as its identifier. Is this an official OVO group on Facebook?

6 replies

Blastoise186
Super User
Blastoise186Super User
Super User
Nov 12, 2026 7:53 AM UTC

Nope. There is no official group. The closest to that is this forum.

Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
Nukecad
Super User
NukecadSuper User
Super User
Nov 12, 2026 10:54 AM UTC

There are so many whingeing posts about OVO (and every other energy suppliers, (if not every company you can think of)  on Faceache that it’s difficult to know which one you are meaning.

This one perhaps created on 4 April 2026 : https://www.facebook.com/groups/1611189440169829/

I’d ignore it, TBH I generally ignore Faceache in it’s entirety.

 

Out of beer error >>>> Recovering memory.
    Blastoise186
    Super User
    Blastoise186Super User
    Super User
    Nov 12, 2026 10:59 AM UTC

    Hmm… Totally legitimate email address on that thing...

    Sorry ​@Bradley_OVO but it looks like we have an imposter situation there… Could you swing by?

    Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
      Nukecad
      Super User
      NukecadSuper User
      Super User
      Nov 12, 2026 11:28 AM UTC

      You mean this obvious fake:
       

      WARNING - DO NOT email that address it is a fake.

       

      I do also note that the admin and mods for that group appear to be based overseas.

      Looks to me like a phishing scam to collect customer details.

      (We have recently had a rash of fake support posts on CCleaner forum where I moderate, they were posting on the genuine CCleaner forum offering fake support in the USA and Canada. Took a while to block them off).

      Out of beer error >>>> Recovering memory.
        Bradley_OVO
        Community Manager
        Bradley_OVO
        Community Leader
        Nov 12, 2026 11:42 AM UTC

        Thanks both ​@Nukecad ​@Blastoise186 

        I’ll raise and report this internally and hopefully we can get that removed asap.

        I'm not lazy, I'm just in energy saving mode!
          Bradley_OVO
          Community Manager
          Bradley_OVO
          Community Leader
          Nov 12, 2026 11:49 AM UTC

          Update: Group has been reported - Will now be down to Facebook to follow up on said report. 

          Thanks for raising ​@Blastoise186 ​@Bendog ​@Nukecad 

          I'm not lazy, I'm just in energy saving mode!
          Terms & ConditionsAccessibility statement

          OVO Energy Ltd, Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ, (Company no. 06890795) registered in England and Wales.

          OVO (S) Gas Limited is registered in England and Wales (Company No. 02716495) at Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ.

          OVO (S) Gas Limited is part of OVO Group Ltd