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Abby_OVO
Abby_OVOBest Answer
Community Manager
February 6, 2025

Hey ​@Lubyloo 

 

Sorry to hear about this. 

 

As a few of our volunteers have already mentioned, this isn’t the responsibility of your supplier, but may be covered by a home insurance policy in some cases. It’ll be best to check your own policy for details.

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4 replies

Firedog
Super User
FiredogSuper User
Super User
February 5, 2025

This is often covered by home insurance. Check your policy, or call the insurer.

Noel | I have no official status; I'm just a volunteer who comes here to help other customers. My gear: Aclara SGM 1416-B Electricity-only E7 meter; Chameleon IHD3-PPMID-AAA | It may look as if I know what I’m talking about, but don’t let that fool you. |
nealmurphy
Newcomer
nealmurphy
Newcomer
February 5, 2025

A half-full freezer should keep food at a sufficient temperature for 24 hours with the door closed. I'm surprised it thawed so quickly. What sort of freezer is it, or is it an ice compartment in a fridge?

    Blastoise186
    Super User
    Blastoise186Super User
    Super User
    February 6, 2025

    Just so you know, most insurers will allow you to dispose of ruined food without needing to keep it for the duration of such claims. Definitely check the terms of your policy to be sure, but most of them would be OK with it.

    Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
    Abby_OVO
    Community Manager
    Abby_OVOBest Answer
    Community Manager
    February 6, 2025

    Hey ​@Lubyloo 

     

    Sorry to hear about this. 

     

    As a few of our volunteers have already mentioned, this isn’t the responsibility of your supplier, but may be covered by a home insurance policy in some cases. It’ll be best to check your own policy for details.

    Currently Playing: She's Electric
    Terms & ConditionsAccessibility statement

    OVO Energy Ltd, Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ, (Company no. 06890795) registered in England and Wales.

    OVO (S) Gas Limited is registered in England and Wales (Company No. 02716495) at Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ.

    OVO (S) Gas Limited is part of OVO Group Ltd