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Bebs
Rank 1
September 23, 2026
Question

Engineer visit between 8am and 10am

  • September 23, 2026
  • 6 replies
  • 96 views

Hello,

 

I work Mon-Fri and can’t take time off from work and OVO engineers don’t work on Saturdays. Would it be possible to get an appointment for an engineer to visit strictly between 8am and 10am? They usually don’t give time slots, it’s either “am” or “pm”. I;ve been requested to book an appt for the engineer to reset my meter.

Thank you and kind regards.

 

    6 replies

    Abby_OVO
    Community Manager
    Abby_OVO
    Community Manager
    September 24, 2026

    Hey ​@Bebs 

     

    We can’t do 2 hour slots, and most appointments are booked in 4 hour slots rather than am or pm. The earliest slot would have an engineer arrive any time between 8am and 12pm, there's a chance it'll overrun. There’s no possible way of our care team booking 8am-10am, only 8am - 12pm. Anyone over the age of 18 can be at the property, it doesn’t need to be yourself so if there’s anyone else over 18 who can be present this would also work.

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    Rank 2
    costeek
    Rank 2
    September 29, 2026

    Not everyone has family here or friends who could be present. 

    Chris_OVO
    Community Manager
    Chris_OVO
    Community Manager
    September 29, 2026

    Hey ​@costeek,

     

    Just to clarify ​@Abby_OVO's point, it doesn't have to be someone from your family or a close friend! The only requirement is that they need to be over 18 years old. 

    Renewable energy jokes never get old.
    Rank 1
    BebsAuthor
    Rank 1
    October 2, 2026

    Thank you to everyone for their replies. I can’t take any time off Mon-Fri and I don’t have anyone who can be at the property for this appointment. :-( 

    Terms & ConditionsAccessibility statement

    OVO Energy Ltd, Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ, (Company no. 06890795) registered in England and Wales.

    OVO (S) Gas Limited is registered in England and Wales (Company No. 02716495) at Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ.

    OVO (S) Gas Limited is part of OVO Group Ltd