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ubhank48
Rank 1
August 12, 2026
Question

Email Advising Latest Bill

  • August 12, 2026
  • 5 replies
  • 57 views

I have just received an Email with details of my new Bill. That is all fine. However further down the Email is a section about replacing my gas meter, which states

 

Important: your gas meter needs replacing
 

Your gas network operator has flagged that it could become unsafe. This is because of its age, make or model.

 

The only problem is I don't have gas so how has a network operator flagged that up.

 

I presume this is just a mistake by OVO and will just ignore it. Has anyone else had this?

 

Thanks for your help.

5 replies

Nukecad
Super User
NukecadSuper User
Super User
August 12, 2026

You may not have gas, but do you still have a gas meter that is capped off and not connected to anything? (Although if you did then you would still be paying standing charges for it).

It does sound like a mix up at the network operator, sometimes meters get removed but things don't get logged properly at the DNO.

I'd suggest that you contact support to clarify the situation and get the records updated if needed.

 

I said, Hey - Watts going on.
U
Rank 1
ubhank48Author
Rank 1
August 13, 2026

Thanks for the reply. I don't have a gas meter and have never had one. As you suggest I have contacted support and am awaiting a response.

Firedog
Super User
FiredogSuper User
Super User
August 12, 2026

Is there an echo in here?

Noel | I have no official status; I'm just a volunteer who comes here to help other customers. My gear: Aclara SGM 1416-B Electricity-only E7 meter; Chameleon IHD3-PPMID-AAA | It may look as if I know what I’m talking about, but don’t let that fool you. |
    Abby_OVO
    Community Manager
    Abby_OVO
    Community Manager
    August 13, 2026

    I’ve now removed the echo😂

    Currently Playing: She's Electric
    Terms & ConditionsAccessibility statement

    OVO Energy Ltd, Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ, (Company no. 06890795) registered in England and Wales.

    OVO (S) Gas Limited is registered in England and Wales (Company No. 02716495) at Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ.

    OVO (S) Gas Limited is part of OVO Group Ltd