Can't download my bills

I found that I could download the documents using a Chromebook. On my PC I disabled Avast Online Security & Privacy extension and have been able to download the statements so this work around will suffice. 

​@Gizzo thank you very much for the update - this info is massively helpful.

I’m going to reach out to our IT team to see if there’s any update on this one. Not sure whether I’ll get an answer but, if so, I’ll update you all.

​@dandave / ​@Gizzo please could you confirm if you’re able to view pdf statements in the app without issue?

Ben

The app is able to show me the pdf statements on my phone and to send them via email.  That process is working perfectly

Cheers for this ​@Gizzo, I’ll relay this to our IT team. Hopefully they can fix this soon.

i've just tried to download my bill to 7th May, but got this error message.  Last month it downloaded normally, and I’m not aware of any changes to my Firefox settings. I've set https://account.ovoenergy.com/billing-history to be excepted from Enhanced Tracking Protection. Safari is just as bad.  I've found the bill in my iOS Ovo app and sent it by Airdrop to my Mac, so that work around is OK, but it’s tedious to have to do this every month in future. 

Hi ​@dutyhog yours is the second such report today, and it does look like a new block in Firefox probably originating from last weeks Firefox update.

That other user, ​@WoolyHat  found that making the OVO portal an exception in Firefox’s ‘Enhanced Tracking Protection’ then allowed the bill to be downloaded.

I would also check that your Firefox security hasn’t been changed to ‘Strict’ in last weeks update to v150.0.3 - Firefox is sometimes known to do that without telling you.

Please see this post, and my 2x replies below it.

Hey ​@dutyhog 

Sorry hear this.

Nukecad has left a really helpful reply here, if you’ve not already done so please do check out the replies on the other thread and let us know how you get on.