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Rank 1
Dunk31
Rank 1
October 17, 2026
Question

Boiler service, absent engineer

Engineer did not turn up to service my boiler, I have sent numerous complaints to no avail

They have only sent a generic email back

When I phoned I was promised it would be resolved only it has not

I received another email advising me to phone Corgi to book a new service, that line is permanently busy

I was told I would be sent a link to book it myself, why can’t that be done?

What exactly are we paying for here?

I will be contacting the ombudsman 

 

2 replies

Rank 2
DavidWSR
Rank 2
October 17, 2026

Make sure you give the company an opportunity to respond first before contacting the ombudsman. If you do not do this the Ombudsman may not look into your case. I do hope either way you can resolve this customer service issue.

    Ben_OVO
    Community Manager
    Ben_OVO
    Community Manager
    October 19, 2026

    Morning ​@Dunk31 and welcome to the OVO Forum community.

     

    Sorry to hear what’s happened here - very frustrating. As ​@DavidWSR suggests, you should hopefully receive a response soon before having to escalate in any way.

     

    Please check the post below - you’ll find the contact details to get in touch about the boiler service - hopefully you’ll get through to them - let us know how you get on.

     

     

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    OVO Energy Ltd, Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ, (Company no. 06890795) registered in England and Wales.

    OVO (S) Gas Limited is registered in England and Wales (Company No. 02716495) at Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ.

    OVO (S) Gas Limited is part of OVO Group Ltd