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Rank 1
GedH
Rank 1
September 12, 2026
Question

Balance Transfer

  • September 12, 2026
  • 3 replies
  • 78 views

hi all, we have a sudden quite larger negative “Balance Transfer” on our bill. All readings on meter are up to date and nothing unusual other than this. Any ideas ?  

    3 replies

    Nukecad
    Super User
    NukecadSuper User
    Super User
    September 13, 2026

    “Balance Transfer” seems an odd item to have on a bill, is that all that it says?

    I’d be asking where has it been transferred to?

    If you have a large credit then is it possible that you have asked for a credit refund and it’s that which has been transferred to your bank?

    Nobody here on the forum has access to customer account so the best we could suggest is that you contact support tomorrow.
    (You might be able to use the Social Media links, or the Webchat today).

     

     

    I said, Hey - Watts going on.
      Rank 1
      GedHAuthor
      Rank 1
      September 13, 2026

      Yes i will give them a call, it is a debit not a credit. Friday the invoice was as expected after DD day, by Saturday it had this debit applied making it look like we are in a years worth of debt, almost like it has not taken account of the whole years direct debits. Must be a glitch, i will call them Monday. 

      Ben_OVO
      Community Manager
      Ben_OVO
      Community Manager
      September 14, 2026

      ​@GedH good morning and welcome to the OVO Forum community.

       

      Please let us know how you get on following ​@Nukecad’s advice. We don’t have access to look into this via the Forum, but our Support Team will be able to give you all the details.


      Hopefully this can be resolved for you quickly.

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