How does the Warm Home Discount Pay As You Go voucher work?

Em..... Okay that's a decent response to be fair!! If only my post done that then I wouldn't here chatting! Enjoy the rest of your day!!

Hi I applied back in October for the warm home discount which was approved, I am disabled however we are now nearly at the end of February and I still haven't received my voucher, is anyone else still waiting or should I contact OVO.

Hi ​@Fordy65 ,

Please contact OVO about this ASAP so you don’t lose your voucher - the scheme ends in a few days so don’t wait any longer!

Thank you I will phone them tomorrow 

Hey ​@Fordy65 

Keep us posted with how you get on.
 

When will I get the discount if I’m eligible?

Once we're told by the Government to apply your discount, we'll aim to do this within 30 days unless an exception applies. An exception could be that we weren’t your registered supplier on 11 August 2024. If this happens, we'll tell the Government and ask they give the discount to the correct supplier.

For automatically matched eligible customers

The Department of Work and Pensions should tells us to apply the discount to these customers between October 2024 and December 2024. We'll aim to apply the discount for these customers by the end of December 2024 or within 6 weeks of being told to by the Government.

For customers that need to get in touch with the Government

We should be told what discounts to apply between October 2024 and the end of March 2025.  We'll apply discounts to accounts we're told about before March 2025 or within 6 weeks of being informed.

 

I received my letter from ovo on the 22nd October telling me iv qualified for the whd but still haven't received it I'm on pay as you go meter 

Hi ​@Michy13 ,

In that case… Try 0330 303 5063 or Live Chat via https://ovoenergy.com/help - someone should be able to chase that for you.

Hey ​@Michy13 

I’m glad to see Blastoise186 has already stopped by with some helpful advice here, we don’t have access to accounts here at the Forum so the best option would be to double check with the Support Team to see if they can issue that or if it’s on it’s way already. 

Though I would like to add, we can only pay out the voucher after we receive the money from DWP. You can find some more about this on the WHD website as your electricity supplier will apply the discount to your bill by 31 March 2026, (here if you’re in Scotland or here if you’re in England or Wales). 

The following topics may also be helpful:

Do let us know how you get on if you do reach out to the Support Team.

Michy13,

Don’t hold your breath !

I have contacted OVO Customer Care several times about my voucher, and get a different story every time. One agent told me that I had to contact DWP directly, and gave me a phone number that turned out to be non-existent. Another agent told me that it was nothing to do with the DWP. Yet another agent told me that she had raised a case with the dedicated WHD team, and that I would definitely hear back from them within 10 days - 4 weeks later I have still heard nothing. The last agent I spoke to said that there was no way to find out what was happening with the vouchers, and it will take as long as it takes !

It was the same shambles last year, and the year before, and it’s no wonder that OVO is in the trouble that it’s in, if every part of the business is run the same way as the WHD.

Hey ​@Grantmcl66,

Abby shared some helpful information about the Warm Home Discount, which is a government initiative that we happily participate in. If you have any questions about your eligibility, the Warm Home Discount website is a great resource to check out. If you haven’t received your letter by early January, don’t hesitate to reach out to them about your voucher. They’re busy sending them out right now!